Job Description

One Park Dominicana ("OPD") is looking for an HR Manager to join our growing team.

The ideal candidate is well organized, service oriented, and able to work in a fast-paced environment while demonstrating people leadership, employee relations, compliance focus, data accuracy, reporting. This role requires sound judgment, confidentiality, attention to detail, and strong follow-through when supporting employees, leaders, vendors, and internal business partners.

RESPONSIBILITIES

• Lead and coordinate onboarding processes, new hire file audits, contract-signature follow-up, and employee lifecycle activities for assigned sites.
• Coordinate and oversee, among Health Specialist, Health Fairs and related activities
• Provide oversight, direction, and quality control for HR Generalist tasks and assigned HR support work.
• Review Communications, prepare or approve promotion announcements, and ensure employee status changes are processed accurately.
• Manage termination processes, conduct or oversee exit interviews, and ensure proper documentation and coordination with Payroll, Security, IT, and leadership.
• Review employee warnings, disciplinary documentation, QA alerts, and sensitive employee matters before final action or escalation.
• Investigate Hotline cases assigned by leadership and prepare findings, recommendations, and follow-up actions.
• Manage HR WhatsApp group communications and ensure employee inquiries are addressed through appropriate channels.
• Attend Health and Safety meetings, review cases, and ensure related follow-up is completed.
• Review health insurance invoices, conduct SISALRIL audits, and oversee medical license and health report updates.
• Update DRP roster information and manage IDOPRIL notifications in coordination with HR and site leaders.
• Ensure employee letters, medical leave records, benefits changes, and compliance documentation are accurate and complete.
• Manage vacation reports, including accrued and expired vacation balances, and ensure approved vacation information is submitted for payroll processing.
• Manage and process employee allowances and other approved employee payments or deductions in coordination with Payroll.
• Process status changes and submit accurate, approved employee data to Payroll by established deadlines.
• Review HR data for accuracy before submission to Payroll, Finance, or leadership.
• Plan and execute monthly HR, wellness, and health activities aligned with approved budgets and business needs.
• Coordinate birthday and anniversary slides for the Dominican Republic and Mexico and oversee anniversary certificates or related recognitions.
• Prepare and manage the monthly budget for HR activities and manage Uber vouchers for HR-related needs.
• Compile company meeting data for the Dominican Republic site and support employee engagement communications.
• Prepare HR monthly reports and quarterly dashboards with accurate insights, trends, and recommendations.
• Review and audit cafeteria reports, transportation controls, and other HR-related operational reports as assigned.
• Monitor deliverables, identify process gaps, and recommend improvements to the Nearshore Support Services Director.

REQUIREMENTS

• Bachelor's degree in Human Resources, Industrial Psychology, Business Administration, or a related field required; HR certification preferred.
• At least 5 years of HR operations, employee relations, compliance, benefits, or HR management experience preferred.
• Knowledge of Dominican labor processes, SISALRIL, Ministry of Labor requirements, employee documentation, and HR reporting preferred.
• Experience supervising or overseeing HR support roles and coordinating with Payroll, Finance, Legal, IT, and Operations.
• Strong English and Spanish communication skills preferred.
• Advanced organization, confidentiality, judgment, data accuracy, and escalation skills.
• Demonstrated competencies: People leadership, Employee relations, Compliance focus, Data accuracy, Reporting, Confidentiality, Process improvement, Accountability.