Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We’re changing the way people think about customer care, and we need your help!

We’re searching for a Human Resource Generalist to be responsible for compensation & benefits, employee relations, performance management and policy adherence. The ideal person will be passionate about contributing to our culture and the success of our employees.

This is a temporary contract to cover a maternity leave.

As Human Resources Generalist, You Will…

• Be the first point of contact for employees by providing advice and counsel for matters relating to compensation, benefits, health and safety and employee relations
• Collect and analyze information including the recommending and approving courses of action as it relates to policy adherence, terminations, investigations, health and safety management, performance management and workforce management
• Guide new hires with their onboarding and coordinate exit process for departing employees
• Ensure compliance with labor regulations
• Support program execution and implementation associated with people-related change initiatives and HR deliverables
• Design and facilitate HR related training programs to front-line management, support departments and hourly employees
• Produce accurate and relevant metrics and reports
• General office management and administration
• Perform special projects and other HR duties as assigned

As Human Resources Generalist, You Need…

• High school diploma or equivalent (required)
• Bachelor’s Degree in Human Resources, CHRP Designation or in process (preferred)
• Minimum 2-4 years of HR experience in a fast-paced environment (must-have)
• Demonstrated expertise in developing and managing relationships with a variety of internal and external stakeholders
• Above-average verbal and written communication skills - ability to speak accurately, use proper grammar and good enunciation
• Strong analytical, problem solving and decision-making skills
• Ability to self-manage multiple tasks/duties in a fast-paced, dynamic and changing environment
• Strong knowledge of employment/labor laws/Ergani platform regulations
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• Ability to work independently and within a team
• A service-oriented attitude