Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Human Resource Generalist (Employee Relations Specialist) is responsible for providing positive employee relations through various functions in support of operational goals and objectives for overall organizational success.

As Human Resources Generalist (Employee Relations Specialist), You Will…

• Manage internal inquiries with internal stakeholders in a timely manner for overall positive relationships
• Assist operations with performance management process and discussions
• Engage with operations by participating in meetings to support goals and objectives
• Work with employees on requests for various leaves including medical and family leaves, as well as accommodation requests
• Engage with Operations on all Employee Relations issues and concerns
• Policy administration
• Conduct investigations on concerns submitted from employees
• Conduct special projects and other HR duties as assigned
• General office management and administration

As Human Resources Generalist (Employee Relations Specialist), You Have…

• High school diploma or equivalent is required
• Secondary education in Human Resources, CPHR/CPHR Candidate/SHRM Designation preferred
• Experience in a large organization or supervisory level experience in small organization
• Must have minimum of 3-5 years of HR experience in a fast-paced environment
• Demonstrate expertise in developing and maintaining relationships with a diverse group of internal and external stakeholders
• Above average verbal and written communication skills - to facilitate to large groups, handle difficult conversations and speak accurately, use proper grammar, good enunciation
• Strong analytical, problem solving and decision-making skills
• Demonstrate good listening, patience, and collaborative skills
• Must be able to self-manage daily duties and time in a fast-paced, dynamic, and ever changing environment; ability to adapt to change
• The ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Service oriented with a focus and understanding on the client’s needs
• The ability to have an innovation spirit and think outside the box

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Human Resources Generalist…

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Amazing career growth opportunities