Job Description

Location: Orlando, FL (On-Site) | Full Time | Pay Range: $50,000.00 - $60,000.00/YR (Based on experience and qualifications)

Why This Role Matters

People Operations touches nearly every part of the employee experience, from benefits and workplace safety to leave administration, compliance, training, and day-to-day support. As a People Operations Generalist, you'll help ensure our team members have the resources, information, and support they need while strengthening the processes that keep our organization running smoothly.

About Entertainment Technology Partners

Entertainment Technology Partners (ETP) is the driving force behind a family of exceptional brands providing live events, broadcast, and entertainment technology services. With a global reach and a passion for creating unforgettable experiences, we bring together technology, creativity, and talented people to help our clients bring their visions to life.

What You'll Do

Support Team Members and People Operations

• Serve as a resource for team member questions and provide guidance on People Operations programs, policies, and processes.
• Maintain accurate personnel records and documentation while supporting day-to-day People Operations activities.
• Respond to unemployment claims and assist with other employment-related administrative requirements.
• Support company-wide People Operations initiatives designed to strengthen the team member experience and workplace culture.

Administer Benefits and Wellness Programs

• Support the administration of health and welfare benefits, including team member enrollments, changes, and ongoing questions.
• Assist with 401(k) enrollment and administration.
• Support wellness programs and initiatives that promote team member well-being.
• Help ensure benefit programs and related processes are administered accurately and consistently.

Manage Leave and Workers' Compensation

• Manage team member leave cases and coordinate required documentation, communication, and follow-up.
• Manage workers' compensation claims from initial reporting through ongoing case management and resolution.
• Partner with team members, managers, insurance providers, and other stakeholders to support timely and effective case management.
• Maintain accurate records and help ensure compliance with applicable leave and workers' compensation requirements.

Strengthen Workplace Safety and Compliance

• Support compliance with applicable OSHA, DOT, employment, and workplace safety requirements.
• Assist with the development, implementation, and maintenance of safety policies and programs.
• Monitor relevant employment law and regulatory updates and help incorporate changes into company practices.
• Support training and other initiatives designed to promote a safe, compliant workplace.

Support Training and Development

• Prepare and deliver supervisor skills training and workplace safety programs.
• Help identify opportunities to strengthen manager and team member knowledge of company policies, processes, and expectations.
• Support learning and development initiatives across the organization.

Collaborate Across the Business

• Partner with managers and team members to address questions, resolve issues, and support consistent People Operations practices.
• Build strong working relationships across departments and ETP's family of brands.
• Contribute to People Operations projects and initiatives that improve processes, compliance, engagement, and the overall team member experience.

What You Bring

• Experience in Human Resources, People Operations, or a related role.
• Working knowledge of HR practices, employee benefits, leave administration, workers' compensation, and employment compliance.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and maintain accurate records.
• Strong written and verbal communication skills with the ability to build positive working relationships at all levels of the organization.
• A solutions-oriented approach to problem-solving and the ability to handle team member questions with professionalism and discretion.
• The ability to work collaboratively while independently managing assigned responsibilities and follow-through.

Why You'll Love It Here

You'll have the opportunity to work across a broad range of People Operations functions while supporting team members throughout the organization. This role offers hands-on experience in benefits, compliance, safety, leave administration, training, and employee support, creating an opportunity to develop a well-rounded HR skill set while making a meaningful impact on the team member experience.

You'll also be part of an organization operating at the intersection of people, technology, creativity, and live experiences, where no two days are quite the same.

Benefits

Medical, dental, vision, life and disability insurance, flexible spending account, 401(k) with company contribution, paid time off, and company holidays.

Ready to Apply?

If you're passionate about supporting people, solving problems, and building strong People Operations practices in a dynamic organization, we'd like to hear from you.

Equal Opportunity Employer

Entertainment Technology Partners and its family of brands are proud to be an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to disabled veterans throughout the application and hiring process. If you need an accommodation to apply, let us know and we will work with you.

Entertainment Technology Partners is a Drug-Free Workplace and participates in E-Verify.

Search Firm Notice

Entertainment Technology Partners and its subsidiaries do not accept unsolicited assistance from search firms for this employment opportunity. Resumes submitted by search firms to any employee of Entertainment Technology Partners or its subsidiaries via email, the Internet, or any other method without a valid written Statement of Work in place for this position with ETP Human Resources will be considered the sole property of Entertainment Technology Partners. No fee will be paid if a candidate is hired as a result of an unsolicited referral or through other means.