Job Description

Human Resources Generalist – Employee Relations

Casa de la Familia

Location: Santa Ana, CA

Job Type: Full-Time, In-Person

Salary: $65,000–$75,000 per year

About Casa de la Familia

Casa de la Familia provides mental health services to individuals and families throughout Southern California. We work with healthcare providers, community organizations, government agencies, schools, and social service programs to provide behavioral health and community-based services.

We are seeking a Human Resources Generalist who enjoys working directly with employees and managing the day-to-day responsibilities of Human Resources.

Position Summary

The Human Resources Generalist serves as a primary HR resource for approximately 200 employees and supports employees throughout the employment lifecycle.

This is a hands-on position. We are looking for someone who wants to work directly with employees, answer questions, resolve routine HR matters, maintain employee documentation, coordinate onboarding and offboarding, administer leaves, assist with corrective actions, and ensure HR matters receive appropriate follow-up.

This position is not an HR leadership or department oversight role. The Human Resources Generalist will work closely with management while taking responsibility for the daily HR needs of employees.

Responsibilities

• Serve as a primary point of contact for employee HR questions and concerns.
• Respond to employees and provide follow-up on HR matters.
• Coordinate new-hire onboarding, orientation, required documentation, and employee setup.
• Manage employee offboarding and separation documentation.
• Maintain employee personnel files and HR records.
• Monitor required licenses, certifications, credentials, and employment documentation.
• Assist employees and supervisors with attendance, performance, and workplace concerns.
• Prepare and maintain documentation related to verbal warnings, written warnings, performance improvement plans, and corrective actions.
• Participate in employee meetings involving performance or conduct concerns.
• Document employee complaints and escalate matters requiring management review or investigation.
• Support management with employee separations and termination documentation.
• Coordinate leaves of absence and maintain required documentation and communication.
• Assist employees with benefits and HR-related questions.
• Track employee status changes, promotions, transfers, compensation changes, and other personnel actions.
• Maintain HR systems and ensure employee information remains current.
• Assist with workers' compensation administration and employee follow-up.
• Support recruiting, interviewing, hiring, and pre-employment processes as needed.
• Ensure HR forms, acknowledgments, policies, and required documentation are completed and maintained.
• Assist with implementation of company policies and procedures.
• Maintain confidentiality of employee and organizational information.
• Support compliance with applicable California and federal employment requirements.
• Prepare HR reports and maintain internal tracking systems.
• Complete HR projects and administrative responsibilities as assigned.

Qualifications

• 3+ years of Human Resources experience preferred.
• Experience working directly with employees in an HR Generalist, HR Coordinator, HR Specialist, or similar role.
• Working knowledge of California employment practices.
• Experience with employee relations, onboarding, offboarding, leave administration, corrective action documentation, and personnel records.
• Ability to communicate with employees at all levels of an organization.
• Ability to handle employee concerns with discretion and professionalism.
• Strong documentation and follow-up skills.
• Ability to manage multiple employee matters and deadlines simultaneously.
• Proficiency with Microsoft Office and HR information systems.
• Experience working in healthcare, behavioral health, social services, or a nonprofit organization preferred.
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field preferred. Equivalent HR experience will also be considered.
• PHR, SHRM-CP, or similar HR certification is a plus but not required.

What We Are Looking For

We are looking for someone who likes the day-to-day work of Human Resources.

The right candidate will be comfortable speaking with employees, answering questions, following up on unresolved issues, keeping documentation organized, addressing problems when they arise, and making sure HR responsibilities do not fall through the cracks.

This position requires someone who is approachable with employees while maintaining appropriate boundaries, confidentiality, consistency, and accountability.

Salary Range: $65,000–$75,000 annually, depending on experience.