Job Description

HR Strategy, Policy and System Management

• Develop and implement HR strategies, policies, and systems in line with the resort’s objectives and standardized HR practices

• Continuously evaluate and enhance HR processes to ensure operational efficiency, compliance and best-in-class practices

• Act as strategic advisor to senior management on organizational structure, workforce planning, and talent development

• Prepare and manage the HR department’s annual budget

Human Resources Operation Management

• Oversee the administration of all HR functions, including recruitment, onboarding, training, payroll, performance management, compensation and benefits, and employee engagement

• Ensure compliance with Vietnamese labor laws, statutory requirements, and corporate policies

• Oversee accurate and timely payroll and benefits administration

• Maintain HR systems, employee records, and reporting in line with corporate and audit standards

Recruitment and Talent Development

• Lead recruitment strategies to attract and retain top talent across all departments

• Build strong partnerships with universities, hospitality schools, and recruitment agencies

• Develop and implement training programs that enhance employee skills, service quality, and leadership capabilities

• Drive succession planning and career development to build a strong internal pipeline for future leadership roles

Employee Relation and Workplace Culture

• Create and maintain a warm, inclusive, and respectful work environment that promotes open communication, collaboration, and fairness

• Serve as a mediator for employee grievances and conflicts, resolving issues promptly and fairly

• Implement recognition programs, team-building activities, and host engagement initiatives to boost morale and performance.

• Ensure adherence to ethical conduct and support a “Zero Tolerance” approach to harassment or misconduct.

Host Residence Management

• Oversee the daily operation of the host residence, ensuring high standards of cleanliness, safety, and comfort. Manage occupancy, facilities maintenance, and budgets for staff accommodation.

• Implement and enforce rules, regulations, and community guidelines for a harmonious living environment.

• Partner with engineering, security, and housekeeping teams to maintain facilities.

Leadership and Team Management

• Lead, coach, and develop the HR team to deliver best-in-class HR services.

• Set departmental objectives, conduct regular performance reviews, and support professional development of HR hosts.

• Ensure the HR function operates with integrity, efficiency, and service excellence. Represent the HR department in senior management and owner meetings.