Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We are changing the way people think about customer care, and we need your help!

We’re looking for a Human Resources Coordinator who will act as a bridge between our employees and our HR Management Team. This role will address issues raised by current employees and new-hires, while organizing and scheduling orientations and coordinating other HR functions such as training and development. This role will also focus on ensuring that HR processes and documentation are meeting legislative requirements.

As Human Resources Coordinator, You Will…

• Prepare orientation electronic new-hire packages
• Enter new hire data into internal HR system
• Maintain records and overall integrity of employee record filing systems, ensuring privacy and confidentiality standards are met
• Ensure HR processes meet legislative requirements
• Verify completion of all new hire documentation, follow-up with employees and ensure that proper documentation is received
• Ensure all background security checks are completed and report or escalate results accordingly
• Respond to HR communications
• Maintain HR spreadsheets and databases ensuring information is accurate and monitored regularly
• Work collaboratively with various departments and all levels of employees
• Perform administrative aspects

As Human Resources Coordinator, You Have…

• Some post-secondary education or completion of post-secondary schooling (preferred)
• At least 2 years of HR experience
• Ability to learn a variety of software programs
• Strong analytical, problem solving and decision making skills
• Ability to multitask and self-manage your work day
• Extensive people skills with the ability to interact with employees at all levels with diverse backgrounds
• Ability to establish and enforce organization standards
• Ability to adhere to all organizational policies and procedures
• Ability to plan and monitor for results
• Ability to maintain good attendance and punctuality
• Prior working knowledge in Google and Microsoft software (required)

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

U.S Department of Labor Posters

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Human Resources Coordinator…

• Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
• Amazing career growth opportunities