Job Description

Primary Purpose:

This position is primarily responsible for greeting and assisting employees, guests and members; monitoring employee overdrafts; coordinating the employee off-boarding processes; coordinates Workers Compensation program; provides other administrative and HR process ownership support.

This role requires in-office work to effectively support system infrastructure, real-time issue resolution, and coordination with cross-functional teams and employee partners.

The good-faith compensation range for this role is expected to be $50,000 to $60,000, based on the role, market, internal equity, and candidate qualifications.

Essential Responsibilities:

• Greets employees, guests, members at the front desk and properly assists and directs each.
• Monitors employee overdrafts and take appropriate follow-through and actions.
• Assists employees with their employee account status and related account changes.
• Coordinates the off-boarding processes of Towne employees.
• Coordinates Workers Compensation program and processes.
• Coordinates companywide compliance of Labor Law posters.
• Supports revisions and maintenance of the HR pages on the company’s Intranet (TowneConnect).
• Provides administrative support to HR Advisory and other areas of Human Resources.
• Provides break and lunch coverage support for the building Receptionist.
• Orders supplies, sorts mail and distributes to appropriate team members.
• Participates in and supports various Human Resources projects.
• Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with Human Resources and bank policies and related laws and regulations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Minimum Required Knowledge, Skills & Abilities:

• Intermediate level knowledge of MS Office (Excel, Word, PowerPoint, Outlook, Teams, OneDrive) with the ability to learn other job specific software applications.
• Strong written and oral communication skills and ability to distill and convey information in a compelling manner.
• Knowledge of financial institution platform systems and ability to research and pull data from the systems.
• Skill in adopting technological advancements and facilitating into current and future responsibilities.
• Ability to anticipate, monitor, and meet the needs of customers (internal and external) and respond in an appropriate manner.
• Ability to work collaboratively, communicate effectively and have positive relationships with customers (internal and external).
• Possesses and demonstrates the drive to work towards a standard of excellence
• Demonstrates professionalism – Incorporating every day from how you present yourself through to your appearance and how you treat others.
• Demonstrates unwavering integrity by acting ethically, maintaining confidentiality, and consistently making fair, transparent decisions that align with organizational values and comply with all policies and regulations.

Education and Experience

• Bachelor's degree in human resources or equivalent knowledge, experience, training from working in a human resources environment.
• Minimum of two (2) years working in a Financial institution dealing with member/customer account information and research.
• Experience interpreting and applying policies, procedures, and regulations to ensure consistent and compliant practices.
• Experience support or working in a Human Resources department (preferred)
• Experience working with an HRIS ( preferred)

Physical Requirements:

This position requires the ability to perform the essential functions of the job with or without reasonable accommodation. Duties are primarily performed in an office environment and may include prolonged periods of sitting, standing, and working at a computer. The role may also require occasional movement within the workplace, including attending meetings or interacting with employees. The employee may be required to occasionally lift, carry, or transport items weighing up to 10 pounds (e.g., files, office supplies, or equipment). Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions