Job Description

About Us

The Shepherd Centre (TSC) is a highly regarded not-for-profit, providing specialised programs for children with hearing loss and their families. Our programs meet the needs of children of all ages; from our world-leading early intervention program for babies and toddlers, through to our mentoring program ‘Hear for You’ for school-aged children and teenagers. We have been empowering generations of children with hearing loss to listen, speak and have a voice for over 50 years, creating a world of choice and amplifying possibility.

TSC currently supports over 900 families all over Australia, providing in-person and online support from 10 locations across NSW, ACT, Queensland and Tasmania. Our global platform HearHub, supports health professionals working with children with hearing loss all over the world

About the role

We are seeking an experienced HR Coordinator to join our HR team, providing end-to-end support across the employee lifecycle. Reporting to the HR Manager, this role covers recruitment, onboarding, HRIS and employee records, offboarding, and general HR support to managers and staff. You’ll also support fortnightly payroll, reporting and compliance, while contributing to a positive workplace culture through wellbeing initiatives and continuous improvement.

This is a permanent full-time opportunity (38 hours per week). We offer flexible work arrangements and are open to discussing hours and work locations (other TSC centre locations).

An overview of the responsibilities include:

• HR Operations: Act as the first point of contact for HR and payroll enquiries; manage shared inboxes and maintain accurate employee records in the HRIS.
• Payroll & Systems: Support fortnightly payroll processing with Finance and external providers; maintain payroll data including new starters, terminations and employee changes.
• Recruitment & Onboarding: Coordinate recruitment activities end-to-end, including advertising, interviews and candidate communication; prepare contracts and support onboarding and induction.
• Employee Lifecycle: Maintain employee records, track key milestones (e.g. probation, contracts, visas), and support offboarding processes including exit interviews.
• Projects, Compliance & Engagement: Support HR projects and process improvements; assist with training, compliance (e.g. WWCC, NDIS, WHS), reporting, and employee wellbeing initiatives.

Essential Criteria:

• Tertiary qualifications in HR, Business or related field (or working towards), and/or relevant HR experience.
• Demonstrated HR generalist experience, including knowledge of industrial and legislative requirements.
• Experience supporting payroll in a medium-sized organisation.
• Strong attention to detail, with the ability to identify issues and communicate outcomes clearly.
• Excellent communication, interpersonal and problem-solving skills.
• Strong organisational skills with the ability to manage competing deadlines.
• Experience with HRIS systems and intermediate–advanced Excel skills (Employment Hero desirable).
• Ability to work both independently and collaboratively with stakeholders.

Why join The Shepherd Centre?

At The Shepherd Centre, we truly practice our values through the work that we perform each day, and we support our people to have a great work-life balance. We offer competitive benefits including:

• Competitive salary with not-for-profit salary packaging – claim up to $15,900 of your salary tax free per year + meal entertainment expenses up to $2,650 per year
• Hybrid working with flexible work hours, with options to work some days in the office (multiple centre locations available) and some days from home
• Option to work a 9-day fortnight, with 1 day off per fortnight
• A full Christmas and New Year shutdown period to recharge
• A supportive and collaborative work environment
• A family friendly and professional company culture
• Free confidential access to Employee Assistance Program

How to apply

Please submit your Resume and cover letter, addressing how you meet the Essential Criteria of the role. Closing date is Sunday 3rd May 2026

We encourage you to apply as soon as possible, as we will be actively shortlisting applications as they are received. As such, this position may be filled prior to the closing date.

If you would like a copy of the Position Description of this role or require any reasonable adjustments to enable you to equitably participate in the recruitment process, please contact Careers@shepherdcentre.org.au Please reach out to Melanie Chapman, HR Manager on 0423 026 064 with any questions.

The Shepherd Centre is an equal opportunity employer and we are committed to providing a work environment that embraces and values diversity and inclusion. Please let us know if you have any support or access requirements at the time of your application.

Please note that only shortlisted candidates will be contacted.