Job Description

Sourcing & Attraction

• Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)

• Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.

• Build and maintain a talent pipeline for recurring contact center roles

Recruitment Process

• Conduct initial screening calls and video interviews

• Apply psychometric and skills assessments relevant to customer service profiles

• Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance

• Coordinate and schedule interviews with hiring managers and operations leaders

Candidate Experience

• Ensure a positive and professional experience throughout the recruitment journey

• Communicate clearly and timely with all candidates regarding process status

• Represent the company's culture and employer brand during every interaction

Metrics & Reporting

• Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure

• Analyze sourcing channel effectiveness and adjust strategies accordingly

• Maintain accurate records in our internal systems (Buk, Notion, etc)

Stakeholder Management

• Partner with Operations to anticipate hiring needs

• Align with Managers on profile requirements and headcount planning

• Participate in calibration sessions to refine candidate selection criteria

Administration & Compliance

• Ensure all hiring documentation is complete and compliant with local labor regulations

• Manage offer letters, background checks, and pre-employment requirements

• Support onboarding coordination in collaboration with HR

Requirements

Key Skills Required

• High-volume recruiting experience

• Strong communication and interpersonal skills

• Data-driven mindset

• Ability to manage multiple requisitions simultaneously

• Knowledge of contact center operations is a plus

• Advanced English