Job Description

Neighbourly Pharmacy (“Neighbourly”) is Canada’s largest and fastest growing network of independent pharmacies. We are seeking a highly-motivated Human Resources Business Partner to join our Human Resources team for eastern Canada.

Since 2015, Neighbourly has expanded its diversified national footprint to include 300+ locations and is Canada's largest and fastest-growing network of community pharmacies. Our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

You will directly contribute to Neighbourly’s rapid growth which has regularly been recognized externally, including via the following accolades:
• Named one of Waterstone Canada’s Most Admired Corporate Cultures 2025
• Ranked #1 fastest growing company in Canada (Globe and Mail, 2020)
• Requalified on the Globe and Mail’s Top Growing Companies list over the last five years (2021, 2022, 2023, 2024 & 2025)
• Named as one of Canada’s Best Managed Companies for the last five consecutive years (2021, 2022, 2023, 2024 & 2025)
• Recognized on the 2022 New Innovators list (by Canadian Business magazine in partnership with the Brookfield Institute for Innovation + Entrepreneurship)
• Recognized on Canadian Business’ 2020 Growth List

Reporting to the Director, Human Resources, the Human Resources Business Partner (HRBP) is a trusted advisor to their assigned business units, implementing HR initiatives that align with business goals and drive organizational performance. HRBP’s proactively provide business and people solutions, creating an environment where individuals and teams can thrive and deliver high performance.

RESPONSIBILITIES
Tactical HR:
• Collaborate with leadership to implement HR initiatives that support business objectives.
• Engage in regional and national HR projects and initiatives.
• Foster a positive and inclusive workplace culture that enhances employee retention & engagement through initiatives such as Workplace Experience Check-ins, Engagement Survey action planning & follow through, Exit interviews, Listening tours, etc.
• Partner with Operations leadership to proactively address and action people & business challenges and opportunities

Employee Relations:
• Respond to employee inquiries and concerns providing guidance and recommendations for problem resolution or redirecting and escalating as appropriate.
• Support the acquisition process through onboarding and supporting employees and managers at new stores.
• Provides advice/guidance to managers around compensation plans that align with company programs.
• Prepare detailed reports to support company’s position for legal cases in collaboration with Neighbourly’s counsel.
• Manage short-term and long-term disability processes as applicable. Participates in return-to-work discussions.
• Conduct confidential and potentially sensitive internal investigations using established procedures for consistency and compliance. Provides recommendations to address complaints.
• Provides guidance on and supports conflict resolution process.
• Provide expertise on employee separations, facilitating the process in a manner that is aligned with best practices and employment standards.
• Supports immigration-related processes in accordance with business requirements.

Change Management:
• Support organizational change initiatives, ensuring smooth transitions and employee adoption.
• Proactively identifies issues/opportunities resulting from change and presents solutions.
• Understands the change cycle and demonstrates positive change leadership behaviours. Promotes positive change practices to others.

Talent Development:
• Identify and facilitate talent development within the organization, providing coaching and career development opportunities.
• Facilitate and promote talent mobility across the organization.
• Assists with development and facilitation of Neighbourly’s training programs to support business needs.
• Conduct Orientation and training with new managers and/or staff as directed.
• Support succession planning to ensure leadership continuity.

Performance Management:
• Coach management on reinforcing goals and/or any issues related to employee performance, attendance, productivity or behaviour based on established policy, practice and/or contract.
• Review documentation and prepare letters of discipline when required, supporting the process to ensure positive outcomes.

HR Metrics:
• Provide data/analytics to leaders relating to Human Resources and other related people metrics to support business reporting, planning and management. Areas of focus include but are not limited to Turnover/Retention and Engagement.

HR Operations & Compliance:
• Complete store visits utilizing applicable guide(s) to support with store engagement, compliance and overall operational excellence.
• Support HR administrative duties as required (onboarding documentation, hiring authorizations, employee information forms, offer letters, etc.)
• Support Neighbourly’s health and safety programs, safety initiatives, including injury prevention and ability management.
• Ensure compliance with employment laws and regulations.
• Provide guidance on HR policies, procedures, and best practices.
• Other duties as assigned.

QUALIFICATIONS AND SKILLS
• Post Secondary Education, preferably with a Human Resources focus.
• Three (3) to five (5)+ years of progressive experience in a Human Resources, with a focus on employee relations
• Experience with Retail or other multi-site operations preferred
• Expert knowledge of HR best practices and applicable employment laws
• CPHR Designation is an asset
• Must possess a valid driver’s license.
• Ability to travel within Ontario up to 20% of the time
• Excellent interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Excellent communication and interpersonal skills.
• Strong analytical skills and attention to detail.
• Exceptional organizational skills in order to balance multiple tasks and projects at one time
• Strong data literacy & business acumen to make informed business decisions
• Ability to build strong relationships with stakeholders at all levels.
• Proven ability to work under pressure, meet deadlines, and adapt to changing priorities.
• Experience coaching, mentoring and influencing peers and leaders.
• Ability to manage and resolve conflict in the workplace
• Proficient in Microsoft Office suite of programs, with advanced knowledge in Excel and PowerPoint
• Ability to navigate and utilize technology platforms including HRIS, Learning Management Systems, and other software.

About us
Neighbourly Pharmacy is Canada’s largest and fastest growing network of community pharmacies. United by their patient first focus and their role as essential and trusted healthcare hubs within their communities, Neighbourly’s pharmacies strive to provide accessible healthcare with a personal touch. Since 2015, Neighbourly has expanded its diversified national footprint to include over 300 locations across Canada, reinforcing the company’s reputation as the industry’s acquirer of choice.

Disclaimer
All employment is decided based on qualifications, merit, and business need. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all job applicants, employees, patients and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. Candidates must be legally eligible to work in Canada.

While all responses are appreciated, only those being considered for interviews will be acknowledged.