Job Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We’re searching for a Human Resources Business Partner to collaborate with our internal Operations teams to handle strategic HR related issues and concerns. This role will analyze emerging trends and patterns that arise and help in the planning and development of relevant policies and programs. We’re looking for someone who can act as the main point person for implementing and executing Human Resource plans and programs.

As Human Resources Business Partner, You Will…

• Monitor staffing requirements and closely coordinate with Operations on staff planning
• Monitor and handle disciplinary action and labor cases
• Ensure participation in training programs and employee activities
• Ensure compliance of HR policies
• Address concerns regarding compensation and benefits, salary administration and internal transfers through regular coordination between Compensation & Benefits and Operations Teams
• Ensure accuracy of internal transfer documentation
• Ensure effectiveness of performance management systems, ensuring continuous improvement of performance levels across the organization
• Conduct orientation sessions on compensation and benefits programs for new and current employees
• Partner with Training and other teams to ensure learning and development compliance
• Ensure effective implementation of onboarding program for new hires
• Design and implement employee programs that promote company culture and core values
• Ensure proper communication of changes are introduced to appropriate teams
• Check overall pulse of teams through climate and engagement surveys

As Human Resources Business Partner, You Have…

• A Bachelor’s Degree in HR, Psychology, Law or equivalent (required)
• A minimum of 3 years of HR experience in a fast-paced environment
• Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations
• Strong project management skills
• Effective verbal and written communication skills
• Strong analytical, problem solving and decision-making skills
• Strong interpersonal relations skills; able to deal with people at all levels of the organization
• Must be able to self-manage daily duties and time in a fast-paced, dynamic, changing environment