Job Description

Key Responsibilities:

• Partner with leaders on workforce planning, talent management, and organizational effectiveness
• Handle employee relations cases including investigations, grievances, disciplinary actions, and conflict resolution
• Ensure consistent application of company policies and compliance with labor laws
• Support performance management processes such as goal setting, coaching, and performance improvement plans
• Provide guidance on employee issues and workplace concerns
• Analyze HR data to identify trends and recommend solutions
• Drive employee engagement and culture initiatives
• Support change management and organizational transitions
• Collaborate with HR COEs (Recruitment, C&B, L&D) to deliver HR solutions

Qualifications:

• Bachelor’s degree in HR, Psychology, Business Administration, or related field
• 3–7+ years of HR experience, preferably in HRBP or Employee Relations roles
• Strong knowledge of labor laws and HR policies
• Experience handling employee relations and investigations
• Strong communication and stakeholder management skills

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.