Job Description

Requisition ID: 46389

Organization

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Main Purpose and Function

As a member of the Human Resources Service Centre team, performs administrative functions and provides professional level support services to the organization’s business units and to the overall Human Resources (HR) department. The HR Associate provides front-line services and support to leaders and staff in relation to HR processes, policies, established interpretations and related questions. The HR Associate performs workflow updates in relation to the maintenance and processing of all aspects of the employee life-cycle including hiring, status changes, position changes, benefits updates, terminations, grievances, training and absence documentation. Running reports to reconcile and confirm accuracy of data, to prepare grievance and file summaries and other related research is also required.

Specific Duties and Responsibilities

• Responds to inquiries from managers, HR staff, and employees on a variety of HR related issues regarding HR policies and procedures, collective agreements and employment standards matters
• Researches, summarizes and provides advice to ensure City policies and collective agreement provisions are followed
• Provides information and education directly to employees regarding benefit eligibility and coverage, bank entitlements, pay rates, and seniority
• Processes and maintains employee benefits, pension and compensation information through HRIS systems and SAP by verifying accuracy of information and confirming as required
• Problem-solves with payroll staff, HR team members and business unit with respect to overpayments, reclassifications, and time entry related issues including researching and recommending next steps
• Updates and utilizes various databases and systems (e.g. SAP, HRIS) to create and respond to data and reporting requests
• Extracts data to identify trends, issues for resolution, or find data discrepancies and initiate action as required. Works closely with HR Analytics team and the business unit to ensure data validity
• Manipulates data, summarizing it for presentation as appropriate for the required audience including HR Consultants, Managers, and business units
• Maintains and drafts Job Share Agreements compatible with organization policy and collective agreements
• Prepare retirement reports for employees and departments, calculating last day worked based on work schedule and quota banks
• Provides ad hoc training to managers and employees on various HR systems and processes
• Researches, calculates, and provides explanation on various reports such as attendance, seniority dates, and other HR system reports
• • Participates in, makes recommendations on, and documents various HR processes including collective agreement implementation, policy implementation, and HR process improvements (including technology such as Service Now, HRIS)
  • Provides organizational and administrative functions such as maintaining filing systems (VanDocs)
  • Creates a variety of case files for the functional areas, ensures complete file content and appropriate file naming conventions
  • Reviews, processes and maintains records related to the grievance process and collective bargaining
  • Schedules meetings/workshops and takes minutes at a variety of HR related meetings including, grievance, and investigation meetings
  • Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Diploma in Human Resources and three years’ related experience in a unionized environment or an equivalent combination of education, training, and experience

Knowledge, Skills and Abilities:

• Ability to explain and apply HR programs, policies, procedures, and collective agreements
• Working knowledge of grievance practices and procedures
• Working knowledge of benefits administration and pension rules
• Ability to research and analyze a variety of HR-related data and issues
• Considerable experience using an HRIS to extract, analyze and summarize HR data
• Ability to communicate clearly and concisely orally and in writing, including the ability to prepare business correspondence, presentations, and reports
• Ability to exercise substantial discretion and deal with highly sensitive and confidential information
• Ability to multi-task, organize and prioritize work, work under pressure with constant interruptions
• Ability to build and maintain effective working relationships at all levels of the organization to provide exceptional customer service
• Ability to work independently and work collaboratively in a team environment
• Ability to use computer software such as Excel, PowerPoint, Microsoft Word, Outlook, Internet, SAP
• Ability to perform complex mathematical calculations with speed and accuracy

Business Unit/Department Human Resources (1020)

Affiliation: Exempt

Employment Type: 1 Regular Full Time; 1 TFT until August 2027

Position Start Date: July, 2026

Salary Information: Pay Grade RNG-040: $65,783 to $82,219 per year

Application Close: May 31, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation). More about unceded traditional territories

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