Job Description

ISTA Personnel Solutions is a dynamic, fast-growing BPO company providing dedicated operational support to U.S.-based clients. We are not a recruitment agency — we act as a direct extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently recruiting for a Human Resources Assistant to support a U.S.-based ABA therapy company that is currently operating in two states and expanding.

This role will work closely with the Director of HR and will play a key role in supporting day-to-day HR functions. The position is suited to someone who is proactive, adaptable, and comfortable working in an evolving environment where processes are still being built.

PLEASE NOTE:

• Working Hours: Mon – Fri 09:00 am – 6:00 pm EST (15:00 pm - 00:00 am OR 16:00 pm - 01:00 am South African Time, depending on daylight savings in the USA)
• Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
• Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download), and support for a wired Ethernet connection is mandatory. Candidates without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup cannot be considered.
• Work Environment: Fully remote

Key Responsibilities:

• Responding to HR-related emails and employee queries.
• Assisting with employee contracts and documentation.
• Conducting research on U.S. labor laws as the company expands into new states.
• Supporting general HR operations and processes.
• Assisting with ad hoc HR tasks and operational requirements.
• Engaging in voice interactions with employees when required.

Requirements:

• Diploma or degree in Human Resources, Business Administration, Psychology, or a related field.
• 1–2 years’ experience in an HR, administrative, or recruitment support role.
• Excellent verbal and written English communication skills.
• Experience with U.S. HR processes or labor laws- Advantageous.
• Exposure to ABA or healthcare environments- Advantageous.
• Strong attention to detail.
• Highly organised with the ability to multitask.
• Proactive and able to think independently.
• Comfortable working in a fast-paced, evolving environment.
• Ability to take initiative and work “outside the box”.

If you are not contacted within 14 working days, please consider your application unsuccessful.