Job Description

Job Details: Level: Entry,

Job Location: Dilkon Medical Center - Dilkon, AZ 86047,

Position Type: Full-Time, Education Level: High School Diploma,

Travel Percentage: Occasionally,

Job Shift: Day,

Job Category: Human Resources,

Position Summary

Under general supervision of the Human Resources Manager, provides comprehensive administrative and clerical support to the Human Resources Department. This role serves as the primary point of contact for employees, applicants, and visitors, ensuring a professional, welcoming, and efficient front desk and reception environment. Greets and assists visitors, determines the nature of business, and appropriately directs and announces individuals to staff. The position is responsible for answering, screening, and routing incoming phone calls, as well as responding to routing inquiries in a timely and professional manner. Supports daily HR operations by managing the flow of correspondence, including receiving, sorting, and distributing mail, maintaining accurate filing systems for personnel records; and assisting with document processing and records management. The HR Assistant also supports office operations through supply coordination and other administrative duties as needed. Additionally, the role contributes to workplace safety and security by issuing, tracking, and collecting employee identification badges, maintaining visitor logs, and ensuring adherence to organizational access protocols. This position upholds the principles of WIHCC’s Vision, Mission, and Value Statements and maintains the highest standards of confidentiality in handling all sensitive and privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Maintains regular attendance and punctuality.
• Provides day-to-day administrative and operational support to the HR department to ensure efficient workflow and service delivery.
• Serves as the first point of contact for incoming calls and visitors; professionally answers, screens, and routes calls, takes accurate messages, and directs inquiries to appropriate personnel.
• Greets and assists visitors, determines the nature of business, and notifies appropriate staff while maintaining a professional and courteous demeanor.
• Responds to routine employee and supervisor inquiries regarding HR policies, procedures, and general employment matters, escalates complex issues as appropriate.
• Provides general administrative support to the HR team.
• Maintains strict confidentiality of all employee and organizational information, including personnel records, payroll data, and position management information, in accordance with applicable laws and policies.
• Receives, logs, sorts, distributes, and tracks incoming and outgoing correspondence, including mail, facsimiles, and documents from internal departments and external vendors.
• Coordinates HR related activities and projects, including meetings, training, onboarding sessions, and employee engagement initiatives, and prepares materials and records meeting minutes as needed.
• Facilitates the onboarding process by meeting with on-site new hires to collect required documentation, verifying completeness, and issuing employee ID badges. .
• Collaborates with departments to ensure a seamless and timely onboarding experience for all employees, contractors, and students.
• Ensures all personnel documents is accurately completed, processed, and maintained in compliance with organizational and regulatory standards.
• Supports recruitment functions, including processing employment applications, maintaining applicant records, and assisting with coordination for candidates, contractors and students across WIHCC and DMC.
• Provides support for personnel file management, including the creation, organization, maintenance, and updating of employee files to ensure accuracy, confidentiality, and compliance with organizational policies, regulatory standards, and recordkeeping requirements.
• Assists in payroll and benefits process by compiling and providing relevant data (e.g., bonuses, adjustments, reconciliations) in a timely and accurate manner.
• Responds to basic employee inquiries regarding human resources policies, procedures and business.
• Promotes positive working relationships by interacting professionally and collaboratively with employees, leadership, patients and external partners.
• Requires completion of tasks or duties assigned by a supervisor.
• Provides comprehensive clerical and administrative support to Human Resources key personnel.
• Requires completion of tasks or duties assigned by a supervisor.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCC's Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Demonstrates integrity, cultural awareness, professionalism, and respect in all interactions with employees, patients, visitors, vendors, and regulatory agencies.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.

Qualifications: Minimum Qualifications:

High school diploma required. Minimum one (1) year of administrative or clerical experience; experience as an HR Assistant or relevant human resources/administration preferred. General knowledge of PC software and other related office equipment. Strong technical receptionist skills, outstanding interpersonal skills, and a brilliant communicator is required. Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).

Knowledge, Skills, Ability

• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Knowledge of duties and responsibilities of the position.
• Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.
• Knowledge of the requirements of the Privacy Act, HIPAA, and maintaining confidentiality of patient information.
• Skill in the use of computers with solid typing skills.
• Skills in database management and recordkeeping.
• Ability to maintain records and files.
• Ability to handle sensitive information with discretion.
• Ability to willingly learn and to share information with others.
• Ability to work both independently and as part of a team.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
• Ability to accept and learn from feedback.
• Ability to effectively communicate both in written and verbal.
• Ability to provide exemplary customer service at all times.
• Ability to interact positively with others and possess great interpersonal skills.
• Ability to multitask and perform well under pressure.
• Ability to have self-confidence.
• Ability to be a great team player.
• Ability to accept and learn from supervisor and peer critique.
• Ability to be flexible and adaptable to the changing needs of the organization.

Physical Demands

While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands to finger, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 25 pounds.

Work Environment

Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules and rotation as operational needs dictate.

As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants. If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.