The HR Operations Admin is the operational backbone of the new hire and employee experience. You are often the first person an employee or new hire interacts with on HR-related matters, and the accuracy and responsiveness of this role directly affects how people experience the company from Day 1. This is a high-volume, detail-oriented role that requires strong organizational skills, comfort with systems, and a customer-service mindset.

New Hire & Onboarding Support

• Coordinate and support the end-to-end onboarding process for new hires, including pre-hire task monitoring, logistics planning, equipment coordination, and Day 1 preparation

• Manage I-9 documentation, E-Verify submissions, and onboarding compliance tasks within required timelines; escalate exceptions appropriately

• Schedule and track benefits orientation sessions and support new hires through initial benefits enrollment and questions

• Serve as the first point of contact for new hire questions and onboarding-related inquiries

Employee Data & Administrative Transactions

• Process routine employee data updates in Workday including personal information, contact, and address changes

• Support basic Workday transactions and route more complex changes to the appropriate team member

• Process employment verification requests, EDD forms, unemployment documentation, and compliance paperwork within required timelines

Benefits, Leave & Payroll Administrative Support

• Provide first-line support for employee benefits questions and route complex inquiries to the HR Ops Specialist

• Process standard benefits and leave administrative tasks including HSA contributions, leave timecard entry, and benefits enrollment documentation

• Support per diem processing, including form intake, tracker management, and approval coordination

HR Helpline & Ticket Support

• Serve as first-line intake for the HR helpline, ServiceNow tickets, and the HR shared inbox

• Resolve straightforward requests independently and route items requiring judgment or system access to the appropriate team member

• Ensure all requests are acknowledged and routed within expected response windows

General Administrative Support

• Support training assignment coordination and scheduling logistics

• Assist with compliance documentation, records requests, and general HR administrative needs

• The duties described are representative of this role; additional responsibilities will be assigned based on team needs

• 1–2 years of experience in an HR, administrative, or coordinator role

• Strong organizational skills and follow-through — you manage competing tasks without letting things fall through the cracks

• Comfortable working in a high-volume environment with a strong attention to detail and accuracy

• Experience with Workday HCM or a similar HRIS; ability to learn systems quickly

• Proficiency in Microsoft Office (Outlook, Word, Excel) and SharePoint

• Excellent written and verbal communication skills; professional and responsive at all levels

• High level of discretion when handling confidential employee information

• Familiarity with I-9 and E-Verify compliance preferred

• Associate's degree preferred; a combination of education and relevant experience is accepted

• 1–2 years of experience in HR support, administrative coordination, or a related role

• Can be a combination of education, training, and relevant experience