Job Description

Job DetailsJob Location: Goodwill Headquarters - Chattanooga, TN 37416Position Type: Full-timeSalary Range: $18.00 - $18.50 HourlyJob Category: Human ResourcesJOB TITLE: Human Resource Assistant
POSITION PURPOSE
The Human Resources Assistant supports the mission of Chattanooga Goodwill by providing comprehensive administrative duties in support of the Human Resources department’s daily operations. This position plays a role in ensuring efficient day-to-day HR operations while delivering a welcoming, professional, and service-oriented experience. The Human Resources Assistant assists with human resources and safety-related functions under established policies and procedures, contributing to a positive, well-organized, and mission focused workplace environment.
JOB FUNCTIONS
The following functions are considered essential unless otherwise noted.
Mission, Vision, and Values Alignment
Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
Demonstrate Goodwill’s guiding principles in all interactions, including stewardship, respect, and service excellence.
Reception and Hospitality
Greet and assist all individuals entering Human Resources, ensuring a positive first impression.
Answer and direct phone calls, respond to inquiries, etc.
Administrative Support:
Provide general administrative support to HR/Safety.
Maintain accurate employee files (Electronic and Physical).
Serve as general resource to employees.
Support New Hire Orientation.
Generate audit reports and assist with auditing files.
Data entry.
Create and disburse name badges for all new hires.
Organizational Engagement:
Assist with onboarding volunteers.
Support organizational initiatives as necessary.
Other Duties:
Participate in special projects and cross-functional initiatives as assigned.
Demonstrate flexibility and adaptability in a dynamic, mission-driven environment.
Perform other duties as assigned.
KEY KNOWLEDGE AND EXPERIENCE
High School Diploma, GED, or equivalent required; Associate’s or Bachelor’s degree in HR or business a plus.
One to three years of experience in HR or administration role preferred.
Strong interpersonal, communication, and customer service skills.
Proficiency in Microsoft Office Suite and office technology.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
Ability to exercise good judgment, maintain confidentiality, and represent Goodwill’s values.
DIRECT REPORTS
No
PERFORMANCE MEASURMENT – VALUE BASED EXPECTATIONS BEHAVIORS
Performance will be assessed not only by the completion of job functions, but by alignment with Goodwill’s Mission, Vision (MVV) and Guiding Principles, and demonstrated behaviors that support our organizational culture.
Key Performance Expectations:
Consistently creates a welcoming, inclusive, and respectful environment for all internal and external customers.
Team Oriented.
Demonstrates proactive support for the department.
Exhibits adaptability, initiative, and problem-solving in daily work.
Maintains confidentiality and ethical standards.
Reliability, attendance, and responsiveness to department needs.
Models and promote behaviors that reflect Goodwill’s MVV, including collaboration, compassion, and commitment to service.
Receives positive feedback from internal and external customers regarding professionalism and helpfulness.
People
Creates a welcoming, respectful, and inclusive environment for employees, applicants, volunteers, and visitors.
Demonstrates professionalism, courtesy, and responsiveness in all interactions.
Provides dependable customer service and timely assistance to internal and external customers.
Works cooperatively with team members and supports a positive, team oriented workplace culture.
Integrity
Maintains strict confidentiality of employee, participant, and organizational information.
Follows established policies, procedures, and ethical standards consistently.
Demonstrates honesty, accountability, and professionalism in daily work.
Handles sensitive information with care and attention to detail.
Commitment
Reliably completes assigned tasks accurately and on time.
Demonstrates dependability, punctuality, and consistent attendance.
Takes ownership of routine responsibilities and follows through on assigned duties.
Supports departmental goals by maintaining organized records and providing consistent administrative support.
Continuous Improvement
Demonstrates willingness to learn and apply new processes, systems, and procedures.
Accepts feedback constructively and adjusts to improve performance.
Identifies opportunities to improve efficiency, organization, and service delivery within assigned responsibilities.
Remains adaptable and flexible in a changing, mission driven environment.
Qualifications