Job Description

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

The HR Analyst enhances the effectiveness of Associate Services by delivering advanced data analytics, optimizing systems and workflows, and supporting compliance across the employee lifecycle. This role drives operational efficiency, strengthens data integrity, and enables informed decision making through accurate reporting, predictive insights, and process improvement initiatives. This position is based in our Orlando, FL office.

OUR VALUES

Every Associate must demonstrate our values of:

• INTEGRITY – We never compromise on our word. We act with transparency – we are a trusted partner.

• PRIDE – We are proud of our people, and they are proud to work for MasterCorp.

• QUALITY – We do things the right way and strive to continuously improve.

• DEPENDABILITY – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.

• RESPECT – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analyze HR data to identify trends and deliver actionable recommendations that improve performance, retention, and overall employee experience.
• Maintain and optimize HR systems (HRIS, ATS, payroll) to ensure data accuracy, integrity, and operational efficiency.
• Produce required HR reports, including headcount, turnover, compliance metrics, and other standard workforce analytics.
• Support compensation, benefits, and performance management activities through data analysis and coordination.
• Identify and implement opportunities to automate and streamline HR processes.
• Support internal audits and ensure adherence to company policies, labor regulations, and data privacy requirements.
• Create, maintain, and enhance standard operating procedures and process documentation.
• Serve as a liaison between HR, IT, and external vendors to coordinate system enhancements and resolve technical issues.
• Partner with HR Business Partners and cross functional teams to support strategic initiatives and project execution.
• Manage data throughout the employee lifecycle, ensuring accuracy and alignment across HR systems.
• Configure and update HR workflows to support process improvements.
• Conduct compliance and regulatory analysis, including EEO-1 reporting, unemployment modeling, and pay equity assessments.
• Manage immigration compliance processes, including E-Verify administration, I-9 reverification, work authorization/status changes, and associate communications related to employment eligibility.
• Develop dashboards, KPIs, and ongoing performance insights.
• Conduct advanced statistical analysis and data modeling to identify service delivery risks and opportunities.
• Develop and maintain HR Shared Services dashboards, KPIs, and performance reports to support data driven decision making.
• Perform root cause analysis on HR service delivery issues and partner with stakeholders to define and implement corrective actions.
• Document compliance gaps, create detailed action plans, and track remediation through closure.
• Monitor compliance activities, follow up with process owners, and ensure timely resolution of identified risks.
• Provide analytical support for process redesign, service optimization, and continuous improvement initiatives within HR Shared Services.

EXPERIENCE AND EDUCATION

• Bachelor's degree in human resources, Business Administration, or related field or equivalent combination of education and work experience.
• 3+ years of experience in HR analytics, operations, or a similar role.

OTHER QUALIFICATIONS

• Proficiency with HRIS platforms (e.g., Workday, SAP SuccessFactors, UKG, ADP).
• Strong Excel skills (pivot tables, VLOOKUPs, charts) and familiarity with data visualization tools (e.g., Power BI, Tableau) are a plus.
• Excellent analytical, organizational, and problem-solving skills.
• Strong attention to detail and data accuracy.
• Knowledge of HR laws and regulations is preferred.
• Passion for process improvement and a systems-thinking mindset.
• Ability to work independently and manage multiple priorities.
• Clear communication skills and ability to translate data insights into actionable recommendations.

TRAVEL REQUIREMENTS

• Rarely – on average 5% of travel on a quarterly basis

WORK ENVIRONMENT

This position operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the

essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.