Job Description

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. For more information, check out this video: Welcome to Ten!

Will you help take us there?

We are looking for a Human Resources Advisor to join us in Zurich. You will play a dual role across Employee Relations and Recruitment, supporting both the day-to-day employee experience and the attraction of new talent into Ten.

Approximately 50% of your time will focus on providing HR advisory support to managers and employees, ensuring a positive, compliant and high-performing work environment. The remaining 50% will focus on delivering an efficient, high-quality recruitment process, partnering with hiring managers to attract and secure the right talent.

This is a hands-on, operational role suited to someone who enjoys variety and can confidently balance people advisory work with recruitment delivery.

Key Responsibilities

Employee Relations & People Advisory

• First point of contact for employee relations matters
• Advise on performance, disciplinaries, grievances, and absence
• Support fair, consistent, and legally compliant resolutions
• Ensure consistent use of HR policies and procedures
• Promote an inclusive and positive workplace culture
• Support organisational change and consultations
• Maintain accurate employee records

Compliance

• Ensure compliance with labour laws and regulations
• Advise on policy and process updates
• Manage right-to-work, visas, sponsorships, and relocation

Payroll

• Process payroll accurately and on time
• Resolve HR and payroll discrepancies
• Manage salary, pension, medical, and deduction queries
• Handle payroll changes for starters, movers, and leavers
• Ensure compliance with pay and overtime rules

Talent Acquisition

• Partner with hiring managers on recruitment plans
• Create and publish job adverts
• Source, screen, and interview candidates
• Manage end-to-end recruitment and ATS updates
• Support offers, checks, and talent pipelines

Other

• Promote diversity, equity, inclusion, and belonging
• Encourage HR self-service and employee education
• Support ad-hoc people operations activities as required

Requirements

Essential requirements:

• Minimum of 5 years experience in a Human Resources Advisory role or remit.
• Knowledge and expertise in local labour law and payroll is essential.
• Prior recruitment experience is essential.
• Working towards a formal HR qualification is mandatory.
• Record of success in resolving employee disputes.
• Knowledge and expertise in managing employment claims escalated to formal bodies.
• Demonstrated ability to use initiative and creativity to drive positive change.
• Excellent attention to detail.
• Exceptional ability to deliver to agreed deadlines.
• Ability to handle sensitive and confidential information with discretion.
• Fluency in English and German (C1/C2).

Preferred requirements:

• A formal qualification in HR is desirable.
• International exposure is desirable.

Guidelines for Hybrid/Home Office :

• Located in Zurich.
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience.

• Hybrid working You can combine working from home and working from the office.
• Paid time away from work Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.