Job Description

WE LOVE OUR WORK.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities include:

• Serve as the first point of contact for team members and visitors to the HR office, answering inquiries and directing questions to appropriate HR staff.
• Provide timely and professional support regarding HR policies, procedures, benefits, and systems.
• Manage the HR phone line, email inbox, and HR Drop Box, ensuring timely follow-up and resolution.
• Support team member recognition programs, engagement initiatives, and special projects as assigned.
• Coordinate badge and name tag reprints for employees and create new badges for contract labor.
• Maintain and distribute HR informational resources (e.g., brochures, guides).
• Provide support for HRIS platforms, including troubleshooting and navigation assistance for:
  • 401(k) elections
  • Benefits enrollment
  • Team Member Assistance Program
  • Engagement platforms
  • Team Member Recognition tools
  • PennConnect
  • Other company tools and platforms
• Maintain and organize electronic HR files in compliance with document retention and confidentiality policies.
• Generate and distribute regular HR and compliance-related reports.
• Prepare and send benefits and unemployment termination documentation.
• Assist HR leadership with payroll processing tasks.
• Maintain tracking spreadsheets (e.g., reimbursements, bus passes, referrals, Team Dining Room users).
• Monitor and order office supplies; coordinate equipment maintenance as needed.
• Maintain a strict level of confidentiality in all property and team member matters.
• Perform additional duties as assigned.
• Customer Focus – Provides friendly, responsive service to team members and leaders.
• Ethical Conduct – Demonstrates high moral and ethical standards in all activities.
• Communication – Clearly conveys information in a professional manner, both verbally and in writing.
• Confidentiality – Handles sensitive information with discretion and integrity.
• Organization & Accuracy – Maintains detailed, accurate records while managing multiple tasks and deadlines.

BRING US YOUR BEST.

• High school diploma or equivalent required.
• 1 to 3 years of administrative, HR, or customer service experience in a fast-paced environment required.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Comfortable learning and navigating HR systems, programs, and databases.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to provide friendly, professional support to team members at all levels.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.
• Proven ability to handle sensitive information with discretion and confidentiality.
• Strong customer service orientation with a helpful, approachable demeanor.
• Ability to work independently and collaboratively within a team.
• Flexibility to support HR activities such as orientations, events, and recognition programs.
• Bilingual in Spanish preferred.

STARTING SALARY

$22.00 to $27.00 per hour