Job Description
Posting number: 202600372
Department: Human Resources
Job classification: Administrative Manager
Posting type: Open
Categories: Human Resources
Every day, Pinal County employees work hard to keep our community safe, healthy, and thriving. Pinal County Human Resources believes that exceptional public service is powered by an exceptional employee experience. We are seeking a passionate HR Administrative Manager to oversee our customer service team and help us elevate our employees' experience by making every day better. In this high-impact role, you won't just manage daily office operations--you will be the welcoming face of our HR Department, the primary champion for customer service excellence, and a key driver of a positive, supportive culture for over 2300 county employees. If you possess top-tier organizational skills, an empathetic approach to customer service, and a desire to shape a positive work environment, we want you on our team!
If that inspires you, check out our suite of benefit offerings - it's pretty amazing!
- An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
- Paid Vacation And Sick Leave
- 15 Vacation Days Accrued Annually Starting Day One
- After Three (3) Years of Service, 18 Vacation Days Accrued Annually
- After Five (5) Years of Service, 20 Vacation Days Accrued Annually
- 13 Sick Leave Days Accrued Annually Starting Day One
- Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
- Paid Sabbaticals Every Five (5) Years
- Two-Week Sabbatical After Five Years of Continuous Service
- Three-Week Sabbatical After Ten Years of Continuous Service
- Four-Week Sabbatical After Fifteen Years of Continuous Service
- Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
- Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
- Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
- Some Medical Plans with Zero Employee Premium Cost
- Dental and Vision Plans
- Comprehensive Wellness Program
- Quarterly Wellness Challenges
- Vision Exams and Optometry Events Onsite
- Vaccination Clinics
- Onsite Mammogram and Prostate Screening Events
- Skin Cancer Screening Events Onsite
- Biometrics and Health Screening Events Onsite
- Financial Health and Retirement Planning Events Onsite & Online
- Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
- Tuition Reimbursement Program
- Alternative Work Schedules
- Telehealth
- Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
- Employee Assistance Program with Ongoing Training & Development Options
- Civil Service Leave
- Van Pool Options
- Short-Term Disability – Employer Paid
- Basic Life Insurance - Employer Paid
- Flexible Spending Accounts for Dependent Care and Medical Expenses
- Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
Working at Pinal County is an investment in YOU.
Apply today and find out why Pinal County is more than just a job.
Before you apply, watch this video to learn helpful tips for completing an application at Pinal County:
Application Tips
Perform administrative work of considerable difficulty in the planning, directing, and coordinating activities of a designated program or division to ensure that goals or objectives are accomplished. This is a Supervisory position working under general direction. Positions at this level have as a primary responsibility planning, assigning, and reviewing work of a group of employees, as well as selecting, training, and disciplining individual employees.
Examples of duties
- Manage operations of an assigned work group, make appropriate decisions based on experience, and perform work within scope of authority and training.
- Manage, train, and schedule staff, monitor work and evaluate performance, explain rules, policies, and procedures, and meet regularly with staff to discuss and resolve priorities, workflow, special assignments, special projects, problems, schedules, cross-training, and client service issues.
- Plan, organize, and manage technical operations and operational programs, meet with user groups to identify and resolve performance, process, policy, and operational issues, and assure services meets customer needs and requests.
- Monitor work group operations and verify compliance to County policies and procedures, verify the accuracy of the electronic and paper filing systems, and perform specialized work group functions as needed to meet workload demands.
- Manage assigned programs, projects, and research studies, identify and resolve complex data management and case management problems, monitor operations, and assure proper resolution of operational and service issues.
- Coordinate activities and projects between department staff, other County staff, and outside agencies.
- Research operational issues and compile data from other departments and agencies to evaluate and resolve complex operational problems, inter-departmental processes, new and revised procedures, and technical solutions.
- Maintain personnel files and process administrative forms, update, review, and research files and computer databases, and assure all administrative and operational actions are in compliance with County policy and procedures.
- Provide information and assistance to staff, clients, and customers, answer questions and resolve issues within scope of authority, using knowledge of County and department policies and procedures, research information requests, and respond independently to inquiries when appropriate.
- Review documents, technical records, and applications and check documents for validity and accuracy of information.
- Train and cross train staff in a variety of technical, clerical, and office support duties.
- Receive, process, and distribute supplies, equipment, invoices, payments, timekeeping, claims, applications, requisitions, and other technical and legal documents, monitor records and account activity, and update files.
- Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
- Perform other related duties as required.
POSITION SPECIFIC DUTIES
- Perform statistical analysis, serve as Stats Coordinator, serve as DTEF Coordinator (Drug Treatment Education Fund), and perform Pinal County Performance Measures.
- Manage and reconcile departmental bank accounts and inventory.
- Serve as Treatment Supervisor.
Qualifications
- High school diploma or GED equivalent.
- Five (5) years of administrative work experience, including two (2) years in a supervisory capacity.
- Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
- Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
Preferred Qualifications
- Associate's degree in Business or Public Administration.
- Previous experience in Human Resources administration.
- Specific technical training and certification may be required for some incumbents.
Supplemental information
- Knowledge of county policies, procedures, and office practices.
- Knowledge of applicable policies, procedures, and regulations covering specific areas of assignment.
- Knowledge of Federal and state laws and local ordinances covering specific areas of assignment.
- Knowledge of principles and practices of government project management.
- Knowledge of principles of record keeping, case management, and confidential records management.
- Knowledge of specialized County and state agency technical forms, software applications, and network operating environments.
- Knowledge of customer service standards and protocols.
- Knowledge of business computers and standard MS Office software applications.
- Skill in planning, prioritizing, and completing assignments with minimum oversight.
- Skill in defining and resolving complex data management and case management problems.
- Skill in researching and implementing new and revised procedures and technical solutions.
- Skill in analyzing operational issues, evaluating alternatives, and developing recommendations.
- Skill in conducting research and preparing reports, technical documents, and correspondence.
- Skill in planning, organizing, and managing administrative services and technical operations.
- Skill in meeting critical time deadlines.
- Ability to provide effective customer service and deal tactfully and courteously with the public.
- Ability to effectively manage staff and delegate tasks and authority.
- Ability to communicate effectively orally and in writing.
- Ability to establish and maintain effective working relationships with co-workers.
PHYSICAL DEMANDS
The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. The work also requires the ability to crouch, finger, reach, perform repetitive motion, kneel, lift, hear, speak, walk, and demonstrate mental and visual acuity.
WORK ENVIRONMENT
Work is performed in a safe and secure work environment that may periodically have unpredictable requirements or demands.
The hiring salary for this position depends on experience, qualifications, and position funding; starting salaries above the first quartile require additional approval.
NOTICE TO APPLICANTS
We appreciate your interest in our employment opportunities. At Pinal County, we value
professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications.
Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.
All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available.
Pinal County does not participate in STEM Optional Practical Training (STEM OPT).
Pinal County requires pre-employment screening, which includes, at a minimum, a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you
must have a valid Arizona State Driver's License in accordance with Arizona State Law.
Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.
