Job Description

We’re seeking an HR professional with strong employee relations expertise who can partner with leaders and team members to navigate policies, procedures, and workplace challenges with clarity and sound judgment. You’ll play a key role in ensuring consistent policy interpretation, timely responses to concerns, and balanced, effective resolution of employee relations matters.

In this role, you’ll conduct investigations, coach leaders on performance and conduct issues, identify trends across your assigned regions, and support retention efforts. You’ll also prepare unemployment claim responses and deliver training on harassment prevention, diversity and inclusion, professionalism, and workplace violence.

At TriHealth, you’ll join a service‑driven, inclusive, and collaborative HR team where your work strengthens a culture of belonging and supports people in doing their best work.

Location:

• TriHealth Corporate Offices Baldwin

Schedule:

• Full-time position: 80-hours bi-weekly
• Day shift

Incentives & Benefits:  

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

https://careers.trihealth.com/what-we-offer/benefits

Minimum Job Requirements:

• Bachelor's degree in human resources; or related field
• Knowledge of employment law

• 5-7 years in a related field

This position is responsible for employee relations for assigned areas. This position is responsible for the following duties: day-to-day employee relations consulting with management and staff, routine and complex investigation and resolution of workplace issues and related special projects including education and departmental intervention assessment; and administer personnel policies including Employee Relations, Training and Development, Recruitment, Benefits Administration, FMLA and other special projects.

Job Responsibilities:

• Expert content knowledge of policies and procedures; counsel's employees and managers on employee relations issues; policies and procedures are interpreted correctly and applied consistently, however allowing for appropriate judgment calls when necessary.
• Communicates clearly.
• Demonstrates service excellence. Returns voice mails and responds to emails by end of day received and resolves workplace issues in a timely manner. Timely is considered within 5 days 95% of the time.
• Stays abreast of Employment Law and HR policy changes.
• Problem solving approach should incorporate needs of both the employee and management resulting, when possible, in win-win solutions.
• Addresses and resolves problems using sound judgment.
• Seeks direction from HR Leadership or Business Partner when appropriate or when discussion can assist with problem solving process.
• Conducts retention visits and develops retention plans when requested and offered where turnover or workplace issues seem to be troublesome.
• Prepares documentation and responses to unemployment compensation claims and attends unemployment hearings.
• Provides Harassment Free/Diversity Inclusive Workplace Education, Professionalism Training and Workplace Violence education as needed to those areas identified as high risk.
• Completes special projects as assigned.
• Rounding with leaders of assigned regions, creating a trusting partnership.
• Coaching leaders as necessary for performance counseling and performance evaluation.
• Identifying trends within assigned region and working with HRBP to bring insights and initiatives to business unit leaders.
• Be the point person for assigned region on investigations including but not limited to drug diversion and fitness for duty cases.
• Partner with the LOA team as needed to support team members in accordance with organizational policies to apply FMLA or ADA needs for team members and leaders.

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing -Rarely
Reaching - Rarely
Sitting - Frequently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job Keywords:

Affirmative Action Officer (AA Officer), Civil Rights Investigator, Civil Rights Representative, Complaint Investigations Officer, Equal Employment Opportunity Officer (EEO Officer), Equal Employment Opportunity Representative (EEO Representative), Equal Opportunity Specialist, Employment Representative, HR Analyst (Human Resources Analyst), HR Generalist (Human Resources Generalist), Human Resources Representative (HR Rep), Human Resources Specialist (HR Specialist), Personnel Analyst, Personnel Officer, Recruiter