Manage day-to-day HR operations across service delivery towers, ensuring smooth functioning and efficient service delivery. • Participate in governance and daily operational reviews, providing valuable insights and recommendations for process improvements. • Monitor dashboards and service health metrics, such as SLA/KPI performance, to ensure adherence to established standards and identify areas for improvement. • Handle escalations at the second level, resolving complex issues and ensuring timely resolution. • Oversee workforce planning and capacity management, ensuring adequate staffing levels to meet business demands. • Drive continuous improvement and automation initiatives, streamlining processes and enhancing operational efficiency. • Ensure end-to-end service delivery performance across HR processes, including HRSD, Talent, TA, and Total Rewards. • Collaborate with cross-functional teams and stakeholders to align HR operations with business objectives.
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
