Job Description

This role provides comprehensive HR operational support across the employee lifecycle, encompassing staff confirmation and probation administration, where the incumbent coordinates appraisal processes, prepares confirmation and extension letters, and ensures proper documentation. It also includes handling employee queries on HR policies, issuing certification letters for various official purposes, and managing actuarial increment processes.

The position oversees government-paid leave administration, ensuring accurate claims submission and tracking, as well as regulatory reporting to authorities such as MOM. Additionally, the role covers end-to-end offboarding, supports HR projects and initiatives, and administers employee benefits. It also contributes to recruitment activities, including resume screening, interview coordination, and offer management, while providing administrative support to HR Business Partners through manpower tracking and regulatory screening exercises.

Position Responsibilities:

1) Staff Confirmation Administration

• Sent out notification to Managers to complete Appraisal Form for staff confirmation.

• Follow-up on completion from Managers

• Prepare Staff Confirmation Letters for signatory

• Sent signed confirmation letters to Managers for communication

• File a copy of signed appraisal form and confirmation letter in employee e-p/file

For extension of probation:

• Notify HRP & ER on the manager’s decision to extend the staff probation

• Prepare extension of probation letter for sign-off

• Sent signed confirmation letters to Managers for communication

• File a copy of signed appraisal form and confirmation letter in employee e-p/file

• 2 weeks before the extension of probation date ends, sent out notification to Managers to complete Appraisal Form for staff confirmation.

• Follow-up on completion from Managers

• Prepare Staff Confirmation Letters for signatory

• Sent signed confirmation letters to Managers for communication

• File a copy of signed appraisal form and confirmation letter in employee e-p/file

2) Attend to employee’s queries related to HR policies, etc

3) Preparation of Certification letters upon employee’s request for purpose of bank account opening, PR applications, Visa applications, POEA, etc

4) ​ Actuarial Increment Administration

• Verify and update actuarial paper qualification on excel file

• Retrieve salary information from Payroll Register

• Prepare actuarial increment letter and send for signatory

• Send signed letter to manager for communication to staff and instructions to update Workday. Update payroll for payment.

• File a copy of the signed actuarial increment letter in employee e-p/file

5) Govt Paid Leave Administration (quarterly basis)

• Compile information from various reports in preparation for a database file to file claims

• Check and validate records on particulars of employee and dependents, leave types and applications

• Make claims thru government portal

• Track on submissions vs approved or rejected claims and follow-up rejected claims with government agency and employee if required

• Put up Misc. collection form to Finance upon receipt of payments from government.

• Set up proper filing records for reference

6) Labour Market survey to MOM

• Compile information from employee database and file regular OED, Labour Market survey to MOM

7) Offboarding

• Manage the offboarding process end to end. This includes email notifications to relevant stakeholders and ensure proper record management

8) Projects:

• Online Visa Application Letter / Requests

  Update on Standard Operating Procedure for Government Paid Leave claims

  Career Fair

9) Benefits Administration:

• Corporate passes endorsement

• Issuance of newborn vouchers

10) Recruitment

• Sieve resumes for internship program

• Coordinate interview sessions

• Send offer emails and prepare offer letters

• Manage Job Postings (internal & external)

11) Support to HRBPP

• Consolidate manpower requisition requests and brief HRBP on a regular basis before the meeting for approval

  • Send approval emails to stakeholder

• Conduct MAS regulatory annual screening exercise on employees

​ Required Qualifications:

• Currently pursuing an undergraduate degree

• Self-motivated with a strong desire to learn

• Able to commit from 6 months to 1 year period

• Attention to detail and strong analytical skills.

• Basic knowledge of Microsoft Excel; familiarity with VBA or other tools is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Hybrid