• 
  Manage end-to-end recruitment processes including job posting, candidate sourcing, screening,
  interviewing and selection
• 
  Develop innovative recruitment strategies to attract top talent aligned with organizational needs
• 
  Coordinate with department heads to understand staffing requirements and create accurate job
  descriptions
• 
  Oversee the onboarding process to ensure smooth integration of new hires into the organization
• 
  Build and maintain relationships with recruitment agencies and other talent sources

• 
  Serve as the primary point of contact for employee inquiries, concerns, and grievances
• 
  Facilitate conflict resolution and mediate workplace disputes in a fair and timely manner
• 
  Conduct exit interviews and analyze trends to improve employee retention
• 
  Support employee engagement initiatives and contribute to building a positive workplace culture
• 
  Administer and analyze employee engagement surveys, recommending actionable improvements

• 
  Administer the performance review and development framework across the organization
• 
  Train managers on effective performance management practices and coaching techniques
• 
  Monitor performance review completion and quality, ensuring alignment with organizational goals
• 
  Support the development of performance improvement plans where necessary
• 
  Track and report on performance management metrics and trends

• 
  Identify training needs through collaboration with department heads and performance data analysis
• 
  Coordinate and facilitate training programs, workshops and development initiatives
• 
  Manage the annual learning and development calendar and budget
• 
  Evaluate training effectiveness and recommend improvements
• 
  Support career development planning for employees

• 
  Maintain accurate and up-to-date employee records in compliance with Kenyan labor laws
• 
  Ensure organizational compliance with statutory requirements including NSSF, SHA, and PAYE by supporting the payroll process.
• 
  Develop, update and communicate HR policies and procedures
• 
  Manage leave administration and maintain attendance records

• 
  Collaborate with finance team on payroll preparation and processing
• 
  Ensure accurate capture of payroll data including new hires, terminations, and changes
• 
  Manage benefits administration and communicate benefits information to employees
• 
  Support annual compensation reviews and provide market bench marking data
• 
  Address payroll-related queries from employees

• 
  Prepare monthly, quarterly, and annual HR reports for management and leadership
• 
  Analyze HR metrics and trends to provide insights and recommendations
• 
  Maintain HR dashboard with key performance indicators
• 
  Support budget planning and monitoring for HR activities
• 
  Generate ad-hoc reports as requested by management

Requirements

• 
  Minimum 3-4 years of progressive HR generalist experience
• 
  Bachelor's degree in Human Resource Management or related field
• 
  Professional HR certification (CHRP or equivalent) is highly desirable.
• 
  Must be a member of IHRM.
• 
  Prior experience in a tech industry or fast-paced environment is an advantage
• 
  Thorough understanding of Kenyan Labor Laws, Employment Act, and HR best practices
• 
  Demonstrated experience in full-cycle recruitment and employee relations
• 
  Proficiency in HRIS systems and MS Office Suite.

• 
  Communication Excellence: Strong written and verbal communication skills with the ability to
  interact effectively at all organizational levels
• 
  Problem-Solving: Ability to analyze situations, identify issues, and develop practical solutions
• 
  Confidentiality: High level of discretion in handling sensitive employee and organizational information
• 
  Attention to Detail: Accuracy and thoroughness in documentation, compliance, and data management
• 
  Relationship Building: Strong interpersonal skills to build trust and credibility with employees and management
• 
  Adaptability: Flexibility to manage multiple priorities and adapt to changing business needs

• 
  Self-motivated with ability to work independently and as part of a team
• 
  Strong organizational and time management skills
• 
  Customer service orientation with a solutions-focused mindset
• 
  Proactive approach to identifying and addressing HR issues
• 
  Proficiency in HR software, databases, and Microsoft Office applications
• 
  Ability to maintain professionalism and objectivity in challenging situations
• 
  Commitment to continuous learning and professional development