Job Description

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule

Company Sponsored Benefits:
• Medical (PPO & HDHP options), Company
HSA match, Dental, Vision, Short-Term
Disability, Accident and Hospital Indemnity
Insurance, Telehealth, Voluntary Life
Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:
• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

The HR Generalist serves as a vital partner to our field operations, working directly with local management and field employees to drive engagement, retention, and organizational growth. This is a highly collaborative, people-focused role designed for an HR professional who thrives on building relationships in the field and coaching leadership. Because our engagement and development programs are actively evolving, you will play a key, hands-on role in designing, piloting, and executing new talent, morale, and retention initiatives from the ground up.

Based in Houston, this hybrid role combines remote flexibility with essential on-site collaboration. The position provides direct support to our South Texas locations, as well as one designated branch in both New Mexico and Nevada.

Duties and Responsibilities

• Partner closely with local and regional management to align daily HR practices with the organization's broader operating strategy.
• Act as a visible, accessible resource for employees in the field, handling routine inquiries and fostering a supportive, communicative work environment.
• Process end-to-end payroll on an alternating schedule (every other cycle, roughly once per month), ensuring accurate calculating of wages, hours, withholdings, and deductions in partnership with the payroll department.
• Collaborate with HR leadership to design, develop, and execute brand-new employee retention, recognition, and growth programs.
• Provide regular guidance, advice, and coaching to field management on daily employee relations, conflict resolution, and performance management.
• Attend and participate in employee disciplinary meetings, terminations, and workplace investigations, ensuring fair and consistent treatment.
• Support supervisors in navigating talent management, productivity, and morale challenges within their teams.
• Maintain accurate, confidential personnel files including documentation for onboarding, promotions, transfers, and separations.
• Process unemployment claims and assist with appeals as necessary.
• Maintain an up-to-date knowledge of federal, state, and local employment laws, regulations, and best practices to ensure continuous organizational compliance.
• Evaluate team feedback and department metrics to recommend new, practical approaches and policies that improve HR services and field efficiency.
• Lead or support special HR initiatives and projects as requested by leadership.
• Partner and collaborate closely with cross-functional departments including recruiting, benefits, payroll, safety, legal, operations, and accounting to ensure cohesive support for field operations and seamless delivery of HR services.
• Travel regionally on a weekly basis to locations within the assigned territory: South Texas, New Mexico, and Nevada.
• Travel occasionally to the corporate office in Houston for department meetings and collaborative planning sessions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong, approachable communication and interpersonal skills, with a proven ability to build trust and comfortably interact with employees at all levels, from field staff to senior management.
• Hands-on experience processing payroll within a modern HRIS/payroll system.
• Demonstrated experience or strong capability in coaching managers through employee relations, conflict resolution, and performance management.
• A collaborative and creative mindset, with the ability to help design, pilot, and execute new HR programs and initiatives from the ground up.
• Sound judgment, problem-solving skills, and a high level of professionalism and discretion when handling sensitive or confidential employee information.
• Excellent organizational skills and the ability to manage multiple priorities independently in a fast-paced, field-based environment.
• Competent computer skills, with proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and modern HRIS platforms.
• Valid driver’s license and the ability to meet the weekly travel requirements of the territory.

Education and/or Experience

• 3-5 years of HR experience required
• Prior hands-on payroll processing experience required
• Bachelor’s Degree in Human Resources, Business Administration, Organizational Development, or a related field highly preferred

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.