Job Description

HUMAN RESOURCES ASSOCIATE II

Location Corpus Christi, TX

Employment Type Full Time

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. 

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. 

HERE’S WHAT THE JOB REALLY LOOKS LIKE

Supports Human Resources processes maintaining records and information. Handles a variety of personnel related administrative duties; acts as the liaison between Human Resources managers and employees, ensuring smooth communication and prompt resolution of all queries. Supports daily Human Resources activities and assists in coordinating Human Resources policies, processes and relevant documents.

HOW YOU’LL MAKE AN IMPACT

• Assist with day to day operations of the Human Resources functions and duties

WHAT YOU’LL ACTUALLY DO

• Provide clerical and administrative support to Human Resources team.
• Compile and update employee records (hard and soft copies).
• Submits employee data reports by assembling, preparing, and analyzing data.
• Maintains employee information by entering and updating employment and status-change data.
• Provides support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
• Maintains employee confidence and protects operations by keeping Human Resources information confidential.
• Deal with employee requests regarding employee experience issues, rules, and regulations.
• Assist in payroll preparation by providing relevant data information collecting time and attendance records.
• Contributes to team effort by accomplishing related results as needed.
• Maintains quality service by following organization standards.
• Assist employees with leaves and accommodation requests. Tracking of such requests.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.

WHAT’LL SET YOU UP FOR SUCCESS

• High School Diploma or GED required. Associate degree is preferred.
• 1+ years of Human Resources experience.
• Experience with MS Word, Excel and PowerPoint.
• Basic knowledge of labor law
• Excellent organizational skills.
• Strong communications skills.
• Excellent written, verbal and interpersonal communication skills.
• Ability to multi-task and adapt to change.
• Proven track record of meeting or exceeding customer experience and financial objectives
• Ability to maintain the highest level of confidentiality.

Career Level Attributes: O1

• General Profile: Entry-level position with limited prior training or relevant work experience. Acquires basic skills via on-the-job training and coaching to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
• Functional: Develops skills to perform basic activities in own job.
• Business Expertise/Acumen: Understands how the assigned duties integrate with others in the team.
• Leadership: Has no supervisory responsibilities.
• Problem Solving: Uses existing procedures to solve routine problems; has limited discretion.
• Impact: Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined.
• Interpersonal Skills: Uses communication skills and common courtesy.

WHY ALORICA? 

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. 

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day. 

What We Offer: 

• Competitive base pay with performance-driven incentives 
• Comprehensive benefits including medical, dental, vision, and 401(k) 
• Career development through Alorica Academy's open-access courses 
• Real opportunities to grow within a global organization 
• Access to our employee assistance program 
• A collaborative, inclusive culture where innovation happens 

Our Values 

Bold – We challenge conventions and take smart risks 

Relentless – We deliver results, no matter what it takes 

Connected – We work as One Alorica because we're stronger together 

True – We show up as our authentic selves, every single day

Ready to Join Us? 

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk. 

Apply today!

Equal Opportunity Employer – Veterans/Disabled 

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. 

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