Job Description

Job Title:
Human Resource Assistant(HR)

Department:
Human Resources

Location: Nairobi
Reporting To:
Head of HR / Management

Job Overview
The HR Assistant is responsible for aligning business
objectives with employees and management across designated business
units. The role serves as a strategic advisor on HR matters, a change
agent, and an employee champion.
The HR Assistant manages both internal staff and outsourced labor deployed at client
sites, ensuring full compliance with Kenyan labor laws, operational
efficiency, high employee engagement, and adherence to client Service
Level Agreements (SLAs).

Key Duties and Responsibilities
1.
Strategic Advisory

Partner
with department heads and client managers to develop HR strategies that
support business growth and operational efficiency.
Provide workforce planning insights and recommendations to strengthen client relations and business performance.

2.
Talent Management

Oversee the full talent lifecycle: manpower planning, recruitment, onboarding, performance management, and succession planning.
Implement retention and development strategies for both internal employees and outsourced workforce.

3.
Labor Outsourcing & Compliance

Ensure outsourced staff comply with Kenyan labor laws, company policies, and client SLAs.
Monitor employment contracts, statutory compliance, and HR regulatory requirements.
Conduct routine compliance audits.

4.
Performance Management

Lead performance appraisal cycles across business units.
Coach managers on effective feedback delivery and performance conversations.
Identify high-potential talent and proactively manage underperformance.

5.
Employee Relations

Serve as primary HR contact for grievances, disciplinary matters, and employee welfare issues.
Promote harmonious employee relations and effective communication.

6.
HR Data Analytics & Reporting

Analyze key HR metrics including turnover, absenteeism, productivity, and engagement.
Generate actionable HR reports and dashboards for management.

7.
Process Improvement & Documentation

Develop and refine HR processes for operational efficiency and compliance.
Maintain HR templates, records, and documentation systems.

8.
Consultancy & Client Project HR Support

Support execution of HR aspects of outsourced labor and client projects.
Act as the primary HR liaison between internal teams and external clients.

Requirements

Academic Qualifications

Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Relations, or a related field.
Higher Diploma in Human Resource Management (HR professional certification) is required.
Membership with IHRM (Institute of Human Resource Management – Kenya) is an added advantage

Experience

Minimum 3-5years’ progressive HR experience.
Proven experience managing outsourced labor and multi-site workforce operations.
Strong exposure to Kenyan labor laws, disciplinary processes, and statutory compliance.
Experience supporting business units in workforce planning and performance management.
Demonstrated experience handling employee relations and grievance resolution.
Experience working in a consultancy, outsourcing firm, or multi-client environment is highly desirable.

Core Competencies & Skills

Strategic & Business Skills
HR Strategy Alignment & Workforce Planning
Organizational Development
Change Management
Business Acumen
Compliance & Risk
Kenyan Labor Law Expertise
Contract Management & SLA Compliance
HR Audit & Regulatory Compliance
Talent & Performance
Recruitment & Succession Planning
Performance Management Systems
Employee Engagement & Retention Strategies

About Career Directions Ltd

CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.

Our Mission

To support and contribute to our partners success while improving the lives' of the community.

Our Vision

To be a partner of choice in providing quality manpower outsourcing solutions.

Our Core Values

1.Professionalism: Conducting our business in the most professional way

2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.

3.Passion: To be passionate in all we do.

4.Integrity: To act with honesty and integrity without compromising the truth.

Industry

HR & Recruiting

Company Size

51-200 employees

Headquarters

Nairobi, KE

Year Founded

2003

Website

cdl.africa

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