Role Context

Support to develop and administer various HR processes and policies, payroll processes, and HR Administration/Shared Services processes by providing day-to-day HR support and solutions to attract, manage, develop, motivate and retain employees to achieve business objectives in line with business needs, overarching HR plans/ policies and current legislation to deliver best in class HR services, products and systems in line with business needs, HR Shared Services plans, service quality standards and budgets.

Key Responsibilities

Generalist

• Analyse HR activities to identify issues and areas for process improvements.
• Assist in the coordination and administering of HR processes and policies such as Talent Management & Sourcing, L&D, C&B, and Performance Management.
• Enhance awareness and compliance with company policies/ and procedures and labour requirements/ regulations.
• Focus on delivery of service to set standards and targets, schedules for all HR processes and policies.
• Provide administrative services and guidance to Business Managers and employees of HR policies and activities.
• Undertake a broad range of HR work spanning across the employee lifecycle and HR data analytics.

HR Administration / Shared Services

• Administer assigned HR Administration/Shared Services processes by setting appropriate delivery/ quality standards and timelines.
• Check for patterns of errors / repetitive issues and rectify the same, else escalate complex issues for resolution.
• Gather inputs and feedback from HR partners and employees on HR services rendered or needed and share with the Country Head, Human Resources.
• Maintain reports and data related to assigned HR service as per set standards and guidelines.
• Support other team members on recurring errors and issues related to specific assigned HR services.

Payroll

• Build up a keen relationship with the relative parties.
• Develop/facilitate the specific process for Key accounts.
• Assist in the Implementation of compliant clearance procedures.

Minimum Requirements

Education & experience

• Bachelor’s Degree
• HR certification is an added advantage

Experience

• Experience more than 2 years.
• Exposure across all key aspects of HR processes including Talent, C&B, ER/IR etc.
• Business understanding.
• Proven experience in building & maintaining relationships.
• Proven experience in the delivery of organisational change projects.