Job Description

HR People Manager – Zara Home & Oysho (Field-Based)

Field-based across stores

Full-time

What you’ll be doing

We’re looking for an experienced HR People Manager to support our Zara Home & Oysho stores across the UK & Ireland. This is a field-based role, working closely with store and regional teams to make sure our people strategy works in reality — on the shop floor, in day-to-day operations, and in how teams are supported.

You’ll balance commercial priorities with people needs, ensuring stores are resourced properly, compliant, and set up to perform.

Your responsibilities

• Managing hours budgets and rota strategies across your region to ensure the right coverage in stores

• Partnering with the Brand Director and Regional teams to align people planning with business needs

• Reviewing key people and productivity data, and turning it into clear, practical actions

• Leading Employee Relations cases, giving clear, fair and legally compliant guidance

• Ensuring Health & Safety and wellbeing standards are consistently delivered in stores

• Improving the onboarding experience so new starters feel prepared and supported

• Driving recruitment activity, focusing on quality, speed, and fit for retail roles

• Taking action to reduce turnover and absence, with realistic and workable solutions

• Supporting store teams with engagement and wellbeing initiatives that make a difference day-to-day

• Delivering training sessions and workshops for managers

• Building succession plans and developing talent across your region

• Ensuring fair and consistent pay practices within company guidelines

• Driving D&I practices in a practical, store-focused way

• Developing and supporting In-Store HR Advisors

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Requirements

What we’re looking for

• Solid HR operational experience, ideally in retail or a multi-site environment

• Confident managing ER cases and employment law matters

• Experience working with payroll, HR systems, and admin processes

• Strong people management and influencing skills

• Comfortable working autonomously in a fast-paced, changing environment

• Able to manage priorities across multiple stores and stakeholders

• Commercial awareness — understanding how people decisions impact store performance

• Willingness to travel regularly

Desirable:

• CIPD qualification

• IOSH or Health & Safety knowledge

What this role is really like

This is a hands-on, field-based HR role You’ll spend time in stores, working directly with managers and teams, supporting real situations as they happen.

You’ll need to be:

• Practical and solutions-focused

• Comfortable challenging when needed

• Organised and able to juggle multiple priorities

• Focused on making things work in-store, not just on paper

Why join us?

You’ll be part of a team where people decisions directly impact store performance and employee experience Your work will be visible, relevant, and applied every day.