Job Description

This is a hybrid role requiring 3 days per week in our Chicago, IL office.

Emergo by UL’s HFR&D team is an industry leader in providing user research, user interface design, usability testing and other human factors consulting services to its clients. Many of the world’s leading medical device and pharmaceutical manufacturers rely upon our services to produce safe and satisfying products and meet global regulators' expectations to enable product launch. Our work involves the research, design, and evaluation of the user interfaces of medical devices, pharmaceutical devices, diagnostics and laboratory instruments. Our research and design portfolio include products and systems such as robotic-assisted surgery systems, imaging devices, autoinjectors, inhalers, ventilators, mobile medical apps, laboratory instruments and in vitro diagnostic devices.

As a member of the team, a Human Factors Specialist:

• Supports usability testing, field research, individual interviews, and group interviews.
• Prepares research and usability testing materials, and records detailed, real-time notes for subsequent analysis.
• Analyzes quantitative and qualitative data to evaluate client user interface designs.
• Assists with developing key HFE deliverables and ensuring that they meet internal quality standards.
• Assists with client presentations to review testing results and provide solutions to identified improvement areas.
• Coordinates and oversees the recruitment of research and usability test participants.
• Supports the preparation of Investigational Review Board submissions.
• Prepares laboratory for usability testing.
• Reads and follows the UL Solutions Code of Conduct, and follow all physical and digital security practices.
• Performs other duties as directed.

• 1-3 years of experience as a human factors specialist, engineer, or related position.
• University Degree (Equivalent to Bachelor's degree) in Human Factors Engineering or a related discipline.
• Ability to collaborate effectively and productively with team members and clients globally.
• Ability to communicate and present effectively.
• Ability to prioritize and multi-task in a fast-paced, collaborative work environment.
• Ability to travel approximately 20% to support research and usability testing, primarily in the US.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.