Job Title: Human-Centered Design Consultant

Job Type:

Part-Time

Job Location:

Remote

Job Summary:

Genesis
Consulting is seeking a
Human-Centered Design Consultant to support a large state
Health and Human Services (HHS) agency responsible for administering public
assistance programs, including healthcare coverage, nutrition assistance, and
economic support services for millions of residents. This role will lead
efforts to redesign eligibility and benefits notices using human-centered
design, plain language, accessibility, and language access principles to
improve client understanding, engagement, and compliance.

The consultant
will work closely with policy, operational, legal, and technical teams to
establish enterprise notice design standards and create reusable frameworks
that improve the effectiveness of client communications across Medicaid and
public assistance programs.

Duties and
Responsibilities:

·
Conduct human-centered design assessments of current notices,
identifying usability, readability, accessibility, and client experience
challenges.

·
Lead stakeholder workshops, design sessions, and user-centered reviews
to understand client needs and communication barriers.

·
Develop enterprise notice design standards, content frameworks,
reusable templates, and communication guidelines.

·
Establish plain-language standards, accessibility requirements,
language access standards, and client-centered communication practices.

·
Redesign notice structures, layouts, content hierarchy, and messaging
approaches to improve comprehension and actionability.

·
Collaborate with policy, legal, operations, and technical teams to
ensure redesigned notices meet regulatory and operational requirements.

·
Create reusable content components, reason-language frameworks, and
template conventions that support consistency across programs.

·
Incorporate accessibility best practices, including Section 508
compliance, multilingual communication considerations, and inclusive design
principles.

·
Support development of notice-level design specifications and
implementation guidance for development teams.

·
Contribute to implementation sequencing, governance reviews, and final
design handoff documentation.

Requirements

·
5+ years of experience in Human-Centered Design (HCD), User Experience
(UX), Service Design, Content Design, or Customer Experience design.

·
Experience applying plain-language principles and accessibility
standards to complex communications.

·
Strong facilitation skills with experience leading stakeholder
workshops and collaborative design sessions.

·
Experience developing reusable design systems, templates, communication
standards, or service design frameworks.

·
Ability to translate complex policy and operational requirements into
intuitive, user-friendly communications.

Preferred Qualifications:

·
Experience supporting government, healthcare, Medicaid, public
assistance, or social services programs.

·
Knowledge of Section 508 accessibility standards, language access
requirements, and inclusive design practices.

·
Experience redesigning eligibility notices, public-facing
communications, forms, or client correspondence.

Minimum Education:

·
Bachelor’s Degree in Human-Centered Design, User Experience Design,
Service Design, Human Factors, Psychology, Communications, Public Health,
Public Administration, Design, or a related field. Advanced training or
certifications in Human-Centered Design, UX, Accessibility, or Service Design
preferred.