Job Description

IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments through innovative solutions, strategic partnerships, and exceptional customer service.

Our customers rely on us to design, implement, and support technology solutions that improve reliability, security, and operational efficiency. We proudly serve organizations across the public and private sectors, with a strong focus on State, Local Government, and Education (SLED) customers.

Learn more at ITMC.net.

ITMC / 101VOICE is seeking a highly organized and detail-oriented HubSpot Revenue Operations Coordinator to support CRM management, SDR operations, sales process discipline, pipeline visibility, and revenue reporting.

This role is responsible for maintaining the accuracy, consistency, and operational integrity of the company’s HubSpot CRM environment while supporting the sales and SDR teams with sequencing, automation, prospect organization, reporting, and revenue operations coordination.

The ideal candidate understands that CRM systems are not simply databases, but operational platforms designed to drive revenue growth, accountability, visibility, and consistent sales execution. This position plays an important role in ensuring that opportunities are properly tracked, follow-up activities are occurring consistently, SDR campaigns are organized, and revenue-related reporting remains accurate and actionable.

Core Responsibilities

HubSpot CRM Administration

• Maintain the integrity, accuracy, and overall health of the HubSpot CRM system.
• Manage and audit contacts, companies, deals, activities, and pipeline stages to ensure data consistency and completeness.
• Identify and resolve duplicate, outdated, incomplete, or inactive records.
• Support the development and maintenance of HubSpot workflows, automations, reporting, dashboards, and sales sequences.
• Promote CRM best practices and consistent sales process adoption across the organization.

Sales Development & Sales Team Support

• Create, manage, and optimize SDR outreach sequences, follow-up cadences, and lead nurturing workflows within HubSpot.
• Support outbound prospecting efforts through account research, list building, and database organization.
• Import, segment, and maintain prospect and customer data to ensure effective targeting and engagement.
• Help SDRs and sales representatives maintain accurate activity tracking and pipeline visibility.
• Monitor inactive or stalled opportunities and proactively escalate risks when necessary.

Revenue Operations Support

• Assist with recurring revenue, renewals, and customer retention tracking.
• Maintain visibility into active sales opportunities, contract milestones, and follow-up requirements.
• Prepare and distribute recurring sales, pipeline, and operational reports for leadership.
• Identify process gaps, missed follow-up activities, and areas for improving sales execution.
• Support pipeline management and ensure accurate forecasting and reporting.

Reporting & Cross-Functional Coordination

• Develop and maintain sales dashboards, performance metrics, and operational reporting tools.
• Fulfill reporting requests related to sales activity, pipeline performance, renewals, and revenue operations.
• Partner with Sales, Marketing, Operations, and Leadership teams to support business objectives.
• Ensure alignment between CRM data, sales activities, and revenue growth goals through consistent reporting and process adherence.

Qualifications

Required Qualifications

• Proven hands-on experience administering and optimizing HubSpot CRM.
• Strong understanding of CRM data management, hygiene, and operational best practices.
• Experience building and managing workflows, sequences, automations, dashboards, and reporting within HubSpot.
• Advanced proficiency in spreadsheets, data analysis, and reporting.
• Exceptional organizational skills with strong attention to detail and follow-through.
• Excellent written and verbal communication skills in English.
• Ability to work independently, manage priorities, and thrive in a remote work environment.
• Demonstrated accountability, accuracy, and commitment to operational excellence.

Preferred Qualifications

• HubSpot certifications strongly preferred.
• Experience supporting Sales Development Representatives (SDRs), Inside Sales, or Business Development teams.
• Background in telecommunications, VoIP, UCaaS, Managed Services (MSP), SaaS, or other recurring revenue business models.
• Familiarity with Revenue Operations (RevOps) and Sales Operations processes and best practices.
• Experience designing and managing outbound sales sequences, prospecting workflows, and CRM automation.
• Experience supporting U.S.-based sales organizations and distributed sales teams.

Additional Preferred Qualifications

• Working knowledge of structured sales methodologies such as BANT, MEDDIC, MEDDPICC, Challenger, or similar qualification frameworks.
• Understanding of pipeline management, opportunity progression, forecasting, and sales process discipline.
• Experience supporting outbound prospecting initiatives, SDR activity management, and follow-up processes.
• Ability to identify process improvement opportunities and drive CRM adoption and sales effectiveness.
• Strong analytical mindset with the ability to translate sales data into actionable insights and recommendations.

Additional Information

All your information will be kept confidential according to EEO guidelines.