Job Description

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups. 

HubSpot Administration

• Own the day-to-day configuration, governance, and maintenance of the HubSpot platform across Sales Hub, Marketing Hub, and associated integrations.
• Manage user access, permissions, properties, pipelines, deal stages, and platform standards.
• Monitor data quality, resolve issues, and enforce CRM hygiene across the contact and deal database.
• Stay current with HubSpot product updates and proactively recommend improvements.

Sales CRM and Intake Pipeline Management

• Configure and maintain sales pipelines, deal stages, task automation, and lifecycle stage workflows to support our intake team.
• Build and manage automation for lead follow-up, closed-lost re-engagement, and disqualification workflows.
• Support the intake team with CRM tooling, troubleshooting, and process improvement.
• Manage phone system and third-party integrations (including call logging and conversation intelligence tools).

Marketing Automation and Campaigns

• Design, build, and maintain automated workflows for lead nurturing, MQL follow-up, and patient journey communications.
• Create and manage email marketing campaigns, including list segmentation, templates, A/B testing, and performance analysis.
• Support the marketing team with landing pages, forms, and lead capture tooling within HubSpot.

Reporting and Analytics

• Build and maintain dashboards and reports that give the intake, marketing, and leadership teams clear visibility of pipeline performance, campaign results, and key metrics.
• Provide insights and recommendations based on CRM data to support commercial decision-making.
• Track and report on metrics including lead volume, conversion rates, response times, and channel attribution.

Training and Documentation

• Develop and maintain documentation for HubSpot processes, workflows, and user guides.
• Provide training and support to internal users to drive adoption and best-practice usage.

About You

Experience and Qualifications

• 3+ years of hands-on experience as a HubSpot specialist, CRM administrator, or equivalent role.
• Proven experience configuring HubSpot Sales Hub and Marketing Hub, including workflows, sequences, custom properties, pipelines, and automation.
• Experience building marketing automation campaigns and lead nurturing workflows.
• Strong HubSpot reporting and dashboard skills, with the ability to translate data into clear business insights.
• Experience managing third-party integrations with HubSpot (e.g. phone systems, call logging tools, or other SaaS platforms).
• HubSpot certifications (e.g. HubSpot Marketing Software, Sales Hub, CRM Data Migration) are highly regarded.

Skills and Attributes

• High level of technical proficiency with HubSpot; comfortable working independently without an implementation partner.
• Strong analytical mindset with attention to data accuracy and process consistency.
• Excellent written communication skills in English, with the ability to produce clear documentation and correspond confidently with senior stakeholders.
• Self-directed and organised, with the ability to manage multiple workstreams in a fully remote environment.
• A practical problem-solver who looks for pragmatic, scalable solutions rather than overengineered ones.
• Previous experience in a healthcare, allied health, or services environment is advantageous but not essential.

Our client is committed to a safe and supportive workplace. We take the privacy and confidentiality of patient information seriously, and all team members are expected to uphold these standards regardless of their location

ShoreXtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to earn Php 5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set Up:

• Monday to Friday, 6:00 am - 3:00 pm