Job Description

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About the Role

We are seeking an experienced and dynamic CRM Champion to lead the implementation, optimization, and ongoing management of our CRM platform across multiple businesses.

This role will be responsible for ensuring the CRM is effectively structured, adopted, and utilized across the organization. The successful candidate will work closely with leadership and a team of approximately 20 users across three businesses to establish efficient CRM processes, improve data quality, drive user adoption, and ensure the platform supports business and operational objectives.

HubSpot experience is highly preferred, although candidates with strong experience implementing and managing other leading CRM platforms will also be considered.

The ideal candidate is both strategic and hands-on — someone who can build and configure a CRM environment, develop practical processes and workflows, and confidently guide and manage users to ensure the system is being used correctly and efficiently.

Key Responsibilities:

CRM Implementation & Configuration

• Lead the implementation, configuration, and optimization of the CRM platform.
• Assess existing processes and translate business requirements into effective CRM workflows.
• Design CRM structures, pipelines, properties, automations, dashboards, and reporting.
• Ensure the CRM is scalable and aligned with the needs of multiple businesses.
• Identify opportunities to improve processes through CRM automation and integration.

CRM Management & Optimization

• Act as the primary CRM subject matter expert and internal champion.
• Monitor CRM usage, data quality, processes, and overall system performance.
• Establish and maintain CRM standards, processes, and governance.
• Identify inefficiencies and recommend improvements to maximize CRM functionality.
• Troubleshoot user and system issues and coordinate with relevant technical support when required.
• Maintain accurate and consistent CRM data across the organization.

User Management & Training

• Manage and support approximately 20 CRM users across three businesses.
• Train users on CRM functionality, processes, workflows, and best practices.
• Develop practical guidelines and documentation to support consistent CRM usage.
• Monitor user adoption and address gaps in compliance or system utilization.
• Provide ongoing coaching and support to ensure users are confident and effective in using the CRM.

Reporting & Continuous Improvement

• Develop dashboards and reports to provide visibility into business and CRM performance.
• Analyze CRM data and usage trends to identify opportunities for improvement.
• Work with leadership to establish CRM KPIs and reporting requirements.
• Continuously evaluate and improve CRM processes, workflows, and user experience.

Key Requirements:

• Proven experience in CRM implementation, administration, optimization, or consulting.
• Demonstrated experience successfully implementing and managing a CRM platform.
• Strong HubSpot experience is highly preferred.
• Experience configuring CRM workflows, pipelines, automations, dashboards, and reporting.
• Experience managing, training, or supporting multiple CRM users.
• Strong understanding of CRM best practices, data management, and user adoption.
• Ability to work across multiple teams, departments, or business entities.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Highly organized, proactive, and able to work independently.
• Comfortable taking ownership of a CRM environment and driving continuous improvement.
• Willingness to work on-site.

Preferred Experience:

• HubSpot implementation or HubSpot administration experience.
• Experience working across multiple businesses or business units within a single CRM environment.
• Experience integrating CRM platforms with other business systems.
• Experience developing CRM governance frameworks and user standards.
• Experience leading CRM transformation, migration, or optimization projects.
• CRM certification or relevant professional training.

Case Studies / Demonstrated Experience:

Applicants will be expected to provide examples or case studies of previous CRM projects, including:

• The CRM platform implemented or managed.
• The business or operational challenge.
• Their specific role and responsibilities.
• How the CRM was configured or implemented.
• Number of users and/or teams supported.
• Processes, automations, or workflows developed.
• Challenges encountered and how they were addressed.
• Results or improvements achieved.
• How user adoption and ongoing CRM usage were managed.

ShoreXtraPerks:

• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• HMO upon hire
• 15 days paid leaves upon regularization
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and reward
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set-Up:

• On-site- Clark, Pampanga
• Monday to Friday, 6:00 AM - 3:00 PM
• Full-time