Job Description

We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.

Join Our Team: Lead and Inspire in Travel Claims

We are looking for a dynamic and results-driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.

Reporting Line: Head of Travel Claims

What You’ll Do

Lead & Inspire:

Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.

Leading & Coaching:

- Manage, mentor, and support Team Managers to achieve operational excellence

- Ensure claims processes align with business objectives and deliver against SLAs/KPIs

- Manage claims costs for the business and partners

Collaboration & Communication:

- Lead monthly performance and departmental meetings

- Ensure clear agendas and effective communication across teams

Motivation & Development:

- Drive a high-performance culture through coaching and development

- Maintain training records and identify improvement opportunities

- Create and implement Personal Development Plans (PDPs)

Drive Results:

Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement

High-Performance Culture:

Build an engaged, collaborative environment aligned with Allianz’s vision and values

Resource Planning & Efficiency:

- Optimise resource allocation to meet KPIs

- Strategically plan overtime within budget

Problem Solving & Support:

- Provide guidance on complex claims

- Manage escalated partner claims

- Deliver reports and escalate key issues to senior leadership

What We Offer

Work-Life Balance: 35-hour working week with hybrid working (3 days in office, 2 from home)

Collaborative Environment: Supportive and team-focused culture

Career Growth: Opportunities within a global organisation and leadership development

Learning & Development: Access to certifications and professional qualifications

Benefits:

- Pension and savings plans

- Share purchase scheme

- Mental health and wellbeing support

- And more

Additional Information:

- On-call requirement may be required due to the nature of the role

About You

- GCSE (or equivalent) in English & Maths

- Strong communication skills with clients and stakeholders

- Proficiency in MS Word and Excel

- Proficiency using LLM and AI tools

- Understanding of FCA regulations

- Resilience in a fast-paced environment

- Proven leadership experience managing large teams

- Strong strategic thinking capability

- A successful track record as a Claims Manager

Diversity & Inclusion

Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.

Ready to Make an Impact?

If you are a results-driven leader with a passion for customer service, we’d love to hear from you. Apply today and take the next step in your career with Allianz Partners.

96776 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.