Landing

Hub Hospitality Manager

Landing  •  $75k - $108k/yr  •  Houston, TX (Onsite)  •  10 days ago
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Job Description

About Landing

Since 2019, Landing has built the largest flexible living network in the country — 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same.

About the role

This is a regional leadership role. You will oversee General Hospitality Managers across the Houston, TX Market — setting the standard for member experience, property quality, housekeeping performance, and operational execution. You'll report directly to the Regional Field Director and serve as the connective layer between market-level operations and company leadership.

If you've led multi-unit hospitality operations, managed a team of property or hotel managers, or run a regional portfolio where you were accountable for both people and performance, you already know what this job feels like. The difference here is that you're building the playbook alongside your team — and you'll own outcomes, not just process.

This role is for someone who develops people while holding them accountable, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them.

What you'll own

  • A team of General Managers responsible for day-to-day market operations across Landing's platform and OTA partners like Airbnb and Booking.com
  • Member experience quality and escalation resolution across your hub
  • Housekeeping and property partner relationships at the regional level
  • Hub KPIs: NPS, CSAT, cleaning quality, growth, and market expenses
  • New property installation, onboarding, and launch support across your markets
  • Weekly performance reporting to the Regional Field Leader and executive team
  • Career development and growth pathways for your General Managers

What we're looking for

  • Background in multi-unit hotel operations, short-term rental portfolio management, or regional hospitality leadership — you know how to operate when guests don't wait and your team is spread across markets
  • Experience leading managers, not just individual contributors — you've developed people, had hard conversations, and built teams that perform without you in the room
  • Strong operational instincts — you know which KPI is a signal and which is noise, and you move accordingly
  • Ability to triage under pressure — your GMs have three things urgent at once, and you know how to prioritize alongside them without taking over
  • Comfort with ambiguity — we're a growth-stage company and the answer isn't always written down somewhere
  • A track record of achieving results through independent, proactive work

Work schedule & availability

Core business hours for this role are Monday- Friday, 8am-5pm. As a guest-facing position, additional availability is required, including evenings, weekends, and holidays, based on business needs. These needs may increase during peak periods, such as month-end and high-volume check-in times. Travel is required approximately 50% of the time.

What we offer

  • Opportunities for upward mobility - we want you to grow with us! Our management team in Field Operations is built from internal promotions.
  • Competitive compensation: $75,000–$90,000 base salary (based on experience) + performance bonus of up to 20% of base salary + vehicle and cell phone stipend
  • Stock Options
  • Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
  • Retirement support: 401(k) plan + access to ImmediatePay
  • Generous paid time off policy to support work-life balance
  • Travel perk: $750 USD annually in Landing Stays

Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.

Landing

About Landing

Landing is a nationwide hospitality platform where fully-furnished apartments meet hotel quality and consistency. Guests access a curated selection of thousands of high-quality apartments available for any length of stay in hundreds of cities nationwide.

By blending the best of hospitality and everyday comfort, every Landing is designed with all the amenities of home backed by 24/7 local support. For a week-long getaway or an extended adventure, Landing delivers a familiar and frictionless guest experience that’s perfect for any travel occasion, for work or pleasure.

Loved by over 55,000 guests, Landing is more than a place to stay. It’s where every stay feels like home.

For property owners, Landing offers a fast path to new revenue and higher occupancy in just weeks by tapping into Landing’s nationwide demand for furnished, hospitality-grade housing. Landing provides a turnkey solution that covers the entire unit experience, from furnishings to guest turnover and everything in between, with zero operational lift from partners. We handle it all so partners can unlock value faster.

Leave the keys with Landing, and we’ll take care of the rest.

Learn more at: https://www.hellolanding.com/partner

Industry
Real Estate & Property
Company Size
201-500 employees
Headquarters
Birmingham, Alabama
Year Founded
2019
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