Job Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 39 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Sutherland is looking proactive and commited professionals to support and maintain automobile dealer websites on the dealer eProcess platform. The role is primarily focused on front-end updates, CMS content changes, and ticket-based enhancements.

Key Responsibilities:

• Perform front-end updates and content changes using HTML and CSS
• Maintain and update websites built on WordPress and CMS platforms.
• Manage and resolve tasks through HubSpot or similar ticketing tools.
• Collaborate with cross-functional teams to ensure timely ticket closure.
• Use Python for basic scripting, automation, or efficiency improvements.
• Ensure quality, responsiveness, and adherence to brand standards.

Qualifications

• Advanced English level (B2 or higher)
• Availability to work on-site at our Bogotá Americas facilities.
• Strong knowledge of HTML & CSS
• Basic to intermediate WordPress experience.
• Working knowledge of Python
• Experience with ticketing tools (HubSpot, Jira, Zendesk, ServiceNow, etc.).
• Good communication and coordination skills.

Nice to Have:

• Exposure to automobile or dealer websites.
• Basic knowledge of JavaScript.
• Experience in high-volume support or production environments.