Job Description

People Responsibilities

• Leads, motivates, and develops the Housekeeping team, fostering a team-minded culture and positive work environment.

• Provides leadership, direction, and support to Housekeeping Supervisors, holding them accountable for daily operations, team performance, and service standards.

• Serves as a role model by consistently demonstrating appropriate behaviors, professionalism, and hospitality expectations.

• Participates in the recruitment, interviewing, selection, onboarding, and training of Housekeeping colleagues and Supervisors.

• Conducts orientation and in-service training covering company policies, operating procedures, OSHA standards, guest satisfaction, Forbes standards, cleaning procedures, and proper use and maintenance of equipment.

• Coaches, counsels, and provides ongoing feedback to Housekeeping colleagues and Supervisors, encouraging professional development and a growth mindset.

• Conducts regular performance discussions and addresses performance or attendance concerns in a timely and appropriate manner.

• Creates and manages the weekly Housekeeping schedule, ensuring appropriate staffing levels based on occupancy, business needs, and labor targets.

• Oversees timekeeping and payroll processes for the Housekeeping Department, ensuring accuracy and compliance.

• Ensures adequate staffing and coverage during peak periods, call-outs, special events, and high-occupancy periods.

• Fosters strong colleague engagement and serves as an advocate for the Housekeeping team while maintaining a strong focus on guest satisfaction.

Operating Responsibilities

• Has overall responsibility for the day-to-day operation of the Housekeeping Department, ensuring established standards and procedures are consistently followed.

• Establishes, communicates, and maintains housekeeping standards and operating procedures while ensuring compliance with OSHA, health, safety, and hotel standards.

• Provides oversight and direction to Housekeeping Supervisors to ensure efficient daily operations and consistent execution of department standards.

• Conducts regular inspections of guest rooms, corridors, elevators, foyers, laundry areas, restrooms, and all public spaces to ensure exceptional cleanliness and presentation.

• Conducts quality assurance inspections and works with Supervisors to identify trends, address deficiencies, and implement corrective action.

• Ensures vacant and inspected rooms are accurately updated and communicated to the Front Office and appropriate departments.

• Monitors guest feedback and investigates complaints related to housekeeping services, taking appropriate corrective action and following through to resolution.

• Partners with Front Office, Engineering, Food & Beverage, and other hotel departments to ensure effective communication and a cohesive hotel operation.

• Oversees housekeeping inventory, including purchasing, receiving, storage, distribution, and reordering of supplies and equipment.

• Monitors department expenses and labor utilization, identifying opportunities to improve efficiency while maintaining service and quality standards.

• Assists with the development and management of the Housekeeping Department budget and departmental goals.

• Maintains accurate records, including work assignments, inspections, personnel actions, timekeeping, inventory, and departmental reports.

• Reviews departmental processes and identifies opportunities to improve productivity, efficiency, and the overall colleague and guest experience.

• Ensures proper handling and documentation of lost and found items in accordance with hotel policies.

• Ensures all housekeeping equipment is properly maintained and reports maintenance or safety concerns promptly.

• Attends and actively participates in hotel leadership and staff meetings, representing the Housekeeping Department and advocating for both the guest and colleague experience.

• Ensures the Housekeeping Department is prepared to support special events, VIP arrivals, high-occupancy periods, and other operational needs.

Leadership & Guest Experience

• Maintains a visible presence throughout the hotel and actively supports the Housekeeping team during daily operations.

• Sets the tone for a culture of exceptional hospitality, accountability, teamwork, and attention to detail

• Ensures guest rooms and public areas consistently meet or exceed hotel cleanliness and presentation standards.

• Responds to guest and colleague concerns with professionalism, urgency, and sound judgment.

• Anticipates operational challenges and proactively develops solutions to prevent service issues.

• Continuously evaluates housekeeping operations and recommends improvements that enhance efficiency, quality, and guest satisfaction.

Skills

• Strong interpersonal, communication, and leadership skills with the ability to effectively lead both Supervisors and hourly colleagues.

• Demonstrated ability to coach, develop, motivate, and hold team members accountable.

• Approaches all encounters with guests and colleagues in an attentive, friendly, courteous, and service-oriented manner.

• Proactive approach to problem resolution, including anticipating, preventing, identifying, and resolving issues as needed.

• Strong organizational skills with the ability to multitask, prioritize competing demands, and effectively manage department functions.

• Ability to analyze staffing, productivity, quality, and operational needs and make sound business decisions.

• Establishes close working relationships with other departments to ensure a cohesive hotel operation.

• Outstanding verbal and written communication skills.

• Strong attention to detail and commitment to maintaining high standards.

• Working knowledge of Microsoft Office, including Excel, Word, and email.

• Knowledge of hotel housekeeping systems and/or property management systems preferred.

Qualifications

• 2–4 years of progressive housekeeping leadership experience in a hotel environment, with prior experience managing or overseeing Supervisors preferred.

• Luxury or upscale hotel experience preferred.

• Demonstrated experience managing a team and overseeing day-to-day housekeeping operations.

• Ability to manage schedules, payroll, inventory, staffing levels, and departmental priorities.

• Ability to lift and carry up to 50 pounds. Must be able to frequently bend, stoop, kneel, stand, and walk throughout the shift.

• Schedule flexibility to meet the demands of a 24-hour hotel operation, including weekends and holidays.

• Maintain a high standard of personal appearance and grooming.

• Maintain regular attendance in compliance with hotel needs.

• Attend all hotel-required meetings and training.

• Must be able to maintain confidentiality of sensitive guest and colleague information.

The starting compensation for this position is $60,000. Actual compensation will be determined based on factors such as experience, qualifications, skills, and internal equity.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to offer competitive wellness options and perks for both Part Time- and Full-Time employees; 

• Dedicated employee parking lot pass with company contribution for full-time employees, fully-funded for salaried managers 

• Employer-subsidized medical, dental, and vision insurance 

• Company-funded $25K in complimentary life insurance and $1K/mo. in disability 

• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options 

• Additional Health & Wellness benefits including prescription and gym membership discounts 

• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals 

• Flexible and understanding work-life equality 

• Family Matters Program of 10+ weeks fully paid parental leave for new parents 

• 401k employer match, up to 4% of salary 

• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments 

• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations 

• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations 

• Discounted lodging rates from New England Inn & Resort Association partners 

• Pathways for growth and professional development including training and tuition reimbursement 

• Incentive opportunities for both hourly and managerial roles 

• Supportive, open workplace culture 

• Company-funded Employee Assistance Program for life and mental health resources 

About The Press Hotel 

Magnificently reborn, The Press Hotel is proudly rooted in Portland’s past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland Press Herald—the state’s largest newspaper. While the days of printing presses may be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition.