Job Description

Join our international HR Service Delivery team in a hybrid role based in Bulgaria, with an office located in Sofia. This position requires fluent English (written and spoken), as you will support employees, managers, and HR stakeholders through a variety of HR administration and service delivery activities.

This is not a call center role. Communication is handled primarily through a ticketing system, email, and HR platforms such as Workday. You will support a broad range of HR processes, including employee documentation, onboarding and offboarding activities, HR administration, employment-related documentation, employee record maintenance, and coordination with internal HR teams.

We are looking for a highly people-oriented individual with excellent interpersonal and customer service skills who enjoys supporting others and building positive working relationships. The ideal candidate will also be highly organized, detail-oriented, and comfortable working with HR processes, documentation, and systems in a structured environment where accuracy and confidentiality are essential.

Job Overview:

Service Delivery, People Services Center contact, receives inquiries to contact center and provides customer support. Performs workload fulfillment for Service Delivery activities (e.g., documents administration, and employee services) and enters information into administration and tracking systems.

Summary of Responsibilities:

• Service Delivery, People Service Center contact (w/administrative experience).
• May deliver regional administrative support for HR activities (e.g., Personnel files, On/Off boarding).
• Receives inquiries to contact center and may serve as regional point of contact for manager/employee inquiries.
• Workload fulfillment for Service Delivery activities (e.g., documents administration, and employee services).
• Entry of information into administration and tracking systems (e.g., ePRO, WD, Case Management).
• Accountable to service delivery performance/satisfaction measures, expectations, and standards (qualitative/quantitative).
• May include HR Admin work unique to business or site/geography.
• May include Local liaison between business and Service Delivery, People Services Center.
• May include support to Local Managers, Employees, HR.
• Provide administrative support for HR responsibilities that must be handled locally (employee records, On/Off boarding), as needed depending on size and scope of the site.
• Requires unquestionable customer service skills, organization, and confidentiality.
• Limited Knowledge of HR administrative procedures, organization programs, policies, and practices
• Limited Knowledge of HR systems (Case Management, WD, HRMS, LMS, ATS).
• Ability to solve problems with minimal guidance.
• Must be flexible and willing to assist others as needed in a team environment.
• All other duties as needed or assigned.

Qualifications (Minimum Required):

• Degree, or equivalent combination of education, training, and work experience.
• AA accepted w/ Experience or HR focus.
• Fortrea may consider relevant and equivalent experience in lieu of educational requirements
• Language Skills Required:
• Speaking: Minimal = English written and verbal. Depending on location may require second language skills.
• Writing/Reading: Minimal = English written and verbal. Depending on location may require second language skills.
• Writing/Reading: = Bulgarian written and verbal. Depending on location may require another language skills.
• Speaking: = Bulgarian written and verbal. Depending on location may require another language skills.

Experience (Minimum Required):

• 0-1+ years of HR experience and related systems.
• Demonstrated ability to gain knowledge of HR disciplines and processes as well as business operations.
• Must be customer-focused and comfortable working with a diverse group of people.
• Good relationship management skills.
• Familiar with MS Office suite, particularly Excel, PowerPoint, and Word.

Preferred Qualifications Include:

• Customer focus: ability to resolve issues.
• Effective collaboration with others to implement solutions to problems.
• Effective communications skills and able to explain processes and procedures.
• Ability to execute on assignments and priorities.
• Ability to work within data management systems.
• Demonstrated skills using Microsoft applications (e.g., Excel, Word, Visio, PowerPoint); and capable of maintaining confidentiality at all times.

Physical Demands/Work Environment:

• Hybrid working with 2 days working from the office in Sofia.

Learn more about our EEO & Accommodations request here.