Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a HRSD Functional Product Owner based in India.
This is a strategic opportunity to shape and optimize HR Service Delivery capabilities through the ServiceNow HRSD platform.
You will own the functional HRSD demand pipeline, translating business needs and operational insights into high-value solutions.
The role combines product ownership, business analysis, and HR technology expertise in a global enterprise environment.
You will work closely with HR operations, Centers of Excellence, and technical product leadership to align priorities and delivery.
Your work will directly influence employee experience, self-service adoption, service efficiency, and Tier 1 effectiveness.
You will operate in a collaborative, backlog-driven environment where data, business value, and continuous improvement guide decisions.
This role offers the opportunity to make a measurable impact by helping evolve scalable and user-focused HR services.
Accountabilities:
- Define, manage, and prioritize HRSD demand, translating business requirements and operational insights into a clear, value-driven functional backlog.
- Create and refine epics, features, and user stories aligned with HR outcomes, including clear success measures and acceptance criteria.
- Evaluate priorities and make informed trade-off decisions across scope, speed, and employee experience to maximize the value delivered through HRSD.
- Partner closely with HRSD operations, HR Centers of Excellence, and technical product leadership to ensure functional requirements are well understood, feasible, and aligned with ServiceNow capabilities.
- Collaborate with technical teams throughout delivery to maintain alignment between business objectives and platform capabilities.
- Validate delivered solutions against business requirements and expected outcomes, ensuring improvements in self-service adoption, Tier 1 effectiveness, and overall service performance.
- Support continuous improvement of HR service models, identifying opportunities for automation, optimization, and enhanced employee experiences.
Requirements
- Bachelor’s degree in Human Resources, Business, Information Systems, or a related field.
- At least 7 years of hands-on experience working with ServiceNow HRSD as a Product Owner, Business Analyst, or Functional HRSD Architect.
- Strong practical experience with ServiceNow HRSD capabilities, including case management, knowledge management, and Employee Service Center.
- Proven ability to translate complex business needs into structured functional requirements, user stories, acceptance criteria, and actionable backlogs.
- Experience prioritizing work based on business value and operating within a backlog-driven product delivery model.
- Strong stakeholder management and communication skills, with the ability to collaborate effectively across HR, technology, operations, and business teams.
- A structured, analytical, and customer-focused approach to solving problems and improving HR service delivery.
- Experience with enterprise ServiceNow HRSD implementations or enhancements is a strong advantage.
- Familiarity with Agile methodologies, product management practices, backlog management, and release cycles is preferred.
- Experience driving HRSD service model improvements, including Tier 0/1 optimization, automation, or AI-enabled service delivery, is a plus.
Benefits
- Comprehensive and competitive benefits designed to support employees both professionally and personally.
- Health care and wellness programs.
- Paid time off and other leave benefits.
- Opportunities for career development and internal growth within a global organization.
- Exposure to large-scale HR technology, digital transformation, and ServiceNow initiatives.
- Collaborative and inclusive working environment with opportunities to work across global teams.
- Opportunity to contribute to technology and service improvements with measurable impact on employee experience.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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