Job Description

Key Accountabilities:

Note: All of the positions in this job code perform a significant amount of administrative/project work as compared to secretarial and general office work. No attempt is made to be all-inclusive. Although incumbents may not perform all duties, those listed represent the nature, level, and difficulty of responsibilities common to positions in this job.

• Provide first line HR support for employees, managers and HR for different aspects of HR administration activities related to the end to end employee life cycle processes in accordance to established guidelines and business process

• Maintain and update data within the HR system ensuring adherence to standard operation procedure. Process mass data change requests that are in scope (Employee change, initiate one time payments, supervisory changes, acquisitions) with high degree of accuracy and within expected service level agreements

• Generate contracts, offer letter documents, and other related documents as required in accordance to service level agreements

• Provide service to internal colleagues by responding to wide array of HR inquiries received via telephone and support tickets through ServiceNow. Utilize appropriate resources, follow protocols and ensure appropriate follow up until resolution

• Complete assigned administrative tasks as assigned

Required Education, Experience, Technical Skills and Knowledge:

Education:

High School Diploma or equivalent combination of education and work-related experience

Critical Expertise & Experience:

Typically 1 – 2 years HR Shared Services experience

Technical Skills and Knowledge:

Demonstrated strong PC skills including proficiency in a variety of software packages (i.e. Excel, Microsoft Word, PowerPoint, Outlook, e-mail, etc.).

Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers, or providing information via written reports or correspondence.

Demonstrated ability to analyze basic database information for the purpose of accurately tracking/retrieving/maintaining/storing data and reporting trends or inconsistencies.

Demonstrated ability to follow protocols and service level agreements

Demonstrated problem-solving skills for the purpose of maintaining the daily flow of work, answering questions, resolving issues and producing reports.

Required Education, Experience, Technical Skills and Knowledge

Required Education, Experience, Technical Skills and Knowledge

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?