Marsh
As an HRS Operations Team Leader,you’llplay a key role in deliveringoutstandingemployee experience by driving the effectiveness and efficiency of our HR Operations team. Leading a cross-country team supporting the German, Swiss, and Austrian markets, you will help shape a high-performing, engaged culture where people can do their best work.You’llalso partner closely with internal stakeholders across Germany, Switzerland, and Austria to build trusted, long-term relationships and ensure exceptional service delivery.
You can also expect to work in a people-oriented team withexperiencedcolleaguesandengaging leaders, gain experience in a global organization, and enjoy strong opportunities for development and career growth.
We will count on you to:
Manage and develop the team through workload planning, coaching, feedback, talent development, and annual appraisals
Recruit, onboard, train, and support new and existing team members
Deliver high-quality HR admin operations in line with procedures, legal requirements, and customer expectations, according/matching to our KPI and SLA
Act as the main point of contact for process-related and people-related escalations
Identifyprocess gaps and issues, and collaborate with the team to implement improvements
What you need to have:
2+ years of experience in a similarleadership role, preferably with operationalbackground
Strong managerial skills and experience leading teams
University degree, preferably in HR or a related field
Excellent German andvery goodEnglish skills
Proficiencyin MS Office, especially Excel
Experience managing processes and projects
Strong communicationand interpersonal skills
What makes you stand out:
Practical knowledge of Workday and ServiceNowor other ticketing system
Knowledge ofGermanlabor law, social security, and tax regulations
Previousexperience in an SSC or BPO environment
Strong client-focus and a proactive mindset
Excellent analytical and organizational skills with strong attention to detail
Whyjoinour team:
We help you be your best through professional development opportunities, interestingworkand supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to createnew solutionsand havean impactoncolleagues,clientsand communities.
Our scale enables us toprovidea range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
Follow us on X at @MarshMcLennan.
