Job Description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time HRO Admin Manager - India, Std Countries & L&D in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your expertise in customer service, process improvement, and organizational skills to a cutting-edge field. You’ll work alongside collaborative and detail-oriented teammates.

You'll play a key role in diagnosing issues, implementing solutions, and driving process improvements to address root causes of failures. Day-to-day, you’ll work closely with teams across the business (such as operations, engineering, and customer support), ensure timely service delivery, and provide expert insights to optimize performance and customer satisfaction.

You’ll specifically take care of streamlining processes and improving service delivery, but also fostering collaboration and teamwork across departments.

We’ll look to you for:

• Delivering exceptional customer service in a complex business services environment

• Diagnosing and resolving issues while addressing root causes

• Driving systematic process improvements with attention to detail

• Managing time effectively and prioritizing tasks to meet deadlines

• Collaborating with cross-functional teams to achieve shared goals

• Providing expert opinions and recommendations to enhance operations

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in business, engineering, or a related field

• Experience or understanding of customer service delivery in complex environments

• Knowledge of process improvement methodologies

• Familiarity with diagnosing and addressing operational issues

• A certification in project management or a related field

• Strong organizational skills and attention to detail

• Excellent interpersonal and communication skills

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our flexible and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards leadership or specialist roles in your area of expertise

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.