Job Description

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.

The purpose of this role is to provide tier one support and training to all users of HLC People (Workday) globally whether they are:

• Users accessing the self-service functionality (varies by region)
• Users with enhanced access rights (Recruiting, People, Benefits and Payroll teams) to maintain the records of our people

KEY RESPONSIBILITIES

KEY ACCOUNTABILITIES OF THE PERFORMANCE AREA

• Providing first line support to end users using ServiceNow, conferencing tools and email in response to support queries.
• Performing routine housekeeping data functions such as audit checks
• Maintaining the alignment of the organisation structures on HL People (Workday) and the role assignments users have assigned to them.
• Supporting support calls in relation to integrations between HL People (Workday) and other internal/external systems
• Training of new users with enhanced security access using conferencing tools
• Testing of proposed changes to HL People [Workday] (e.g. security, configuration or business processes) and assisting with mass updates
• Assist with the deployment of bi-annual system updates provided by Workday which includes testing new releases against existing configuration, reviewing training materials and business processes
• Provide support in the running of the UK online holiday booking system (TeamSeer). This includes dealing with ad hoc queries and leading on the year-end holiday rollover/setting up the system for the forthcoming holiday year
• Whilst we have a dedicated reporting team, the post holder may be required to provide assistance with requests for survey submissions and other ad-hoc reporting requirements, including internal and external data requests (e.g. business pitches)
• Other ad hoc projects, as required.
• Manage projects, such as updating current or adding new absence plans in HL People.

REQUIREMENTS PROFILE

EDUCATION

• Grade 12 or equivalent (NQF 4) – Required
• Degree-qualified, or equivalent (NQF 7/8) – Required
• Business, Information Systems or Mathematics oriented degree – Preferred.

EXPERIENCE:

• Sound practical knowledge of Microsoft Excel (vlookups, pivot tables)
• Good analytical skills (analysis of client expectations as well as analysis of data)
• Good inter-personal skills - especially written and verbal communications. Able to explain technical concepts to people without the same technical background to users across the globe.
• Minimum 6-12 months corporate/ commercial experience within a professional services environment
• Mindset and aptitude for IT
• Previous experience of HRIS

KNOWLEDGE & SKILLS AND COMPETENCIES:

GENERAL ATTRIBUTES

• Previous HR experience
• Previous experience of handling large volumes of data
• Previous experience of Workday

SYSTEM SKILLS:

• Previous experience of Workday
• Microsoft Excel

BEHAVIOURAL COMPETENCIES:

• Accuracy and attention to detail
• Self-starting and independent
• Ability to work independently but to function as part of a wider team
• Solutions-oriented attitude
• Strong customer service focus
• Ability to communicate and deal with a variety of stakeholders at different seniority levels, while being able to tailor responses accordingly