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The Department of Citywide Administrative Services' (DCAS), Human Capital (HC) Line of Service seeks to appoint a Computer Systems Manager (NM), to work in the HC Bureau of NYCAPS Central (NCC). NCC is a human resources service center that oversees the expansion and maintenance of NYCAPS (New York City Automated Personnel System), a centralized personnel system for human resources professionals, managers, and employees to access and manage personnel and benefits information. NCC oversees the implementation of civil service and human resources related transactions for over 300,000 employees citywide; supports approximately 96,000 NYC employees with all their health benefits needs; and manages Employee Self-Service (ESS), an online tool that provides NYC employees with easy access to human resources, payroll, tax, City job applications and benefits information.
The HRIS unit is a highly technical and analytical unit that serves as a "Tier 3" escalation group at NYCAPS Central for all system errors and functionality development as well as many demands on areas of Human Resources, eHire, Workflow, Benefits Administration, Training Admin, ePerformance, reference table configuration, Auto-Step Process, ESS, Reports, Queries and other functionality deployed in NYCAPS.
NYCAPS Central is seeking to hire a HRIS Deputy Director to perform the following duties and responsibilities:
- Manage multiple IT projects from initiation through delivery, ensuring timelines, budgets, and scopes are met.
- Develop and maintain project schedules using standard project management tools.
- Manage project risks and issues, maintaining a risk log, creating mitigation plans, and escalating as needed.
- Supervise a team of 12 HRIS analysts, providing guidance, coaching, and performance oversight.
- Facilitate regular status meetings with stakeholders to ensure alignment and timely decision-making.
- Lead requirements-gathering and documentation meetings for moderate to complex system fixes and enhancements.
- Plan, document, and oversee execution of test plans and scenarios for system changes.
- Communicate complex technical changes clearly to both technical teams and business stakeholders.
- Create and run advanced queries to support reporting, analytics, and decision-making.
- Analyze, document, and escalate system defects to FISA-OPA with complete supporting details.
- Conduct quality assurance reviews of requirements, configurations, and queries to ensure accuracy and compliance with standards.
- Track and monitor progress of service requests, proactively identifying risks or delays.
- Prepare progress reports and project updates for the Director.
- Identify additional requirements or process improvements during projects.
- Validate documentation for new or enhanced functionality to ensure readiness for deployment.
- Oversee the CRM queue, assigning and prioritizing service requests.
- Support agency HR users with NYCAPS system functionality.
To Apply:
Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.
Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 773205. No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.
COMPUTER SYSTEMS MANAGER - 1005D
1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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