Job Description

Department: Charlotte Area Transit System DepartmentSalary: $81,226.00 - $116,762.94 Commensurate with Experience

Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.

This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region.

Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.

The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.

The HRIS Analyst (Workday Administrator) administers and supports CATS’ human resources information system, with primary responsibility for Workday system configuration, data integrity, and reporting functionality supporting workforce operations. Reporting to the Senior HR Manager, this position serves as the technical resource responsible for maintaining HR system performance, ensuring workforce data accuracy, and enabling efficient HR processes across People and Culture.

The role provides operational system administration for HRIS functions including employee data management, business process configuration, reporting, and user support. The HRIS Analyst works closely with HR Administration, Payroll, Benefits, Organizational Development, Finance, and Information Technology to ensure system functionality aligns with organizational workflows and compliance requirements. Through system administration, data management, and reporting support, this position enables reliable HR operations and supports workforce decision-making, and maintains flexibility to support future HRIS platforms and system enhancements.

Major Duties and Responsibilities

HRIS Administration & Workday System Support

• Administers Workday modules and business processes within established governance frameworks.
• Maintains system configuration including organizational structures, job profiles, security roles, and workflows.
• Supports system updates, releases, and testing activities.
• Troubleshoots system issues and coordinates resolution with IT and system vendors.
• Ensures system functionality supports HR operational processes and compliance requirements.

Data Integrity & Workforce Data Management

• Maintains accuracy and consistency of employee and organizational data within Workday.
• Performs routine audits and validation checks across HR data sets.
• Identifies data discrepancies and coordinates corrective actions.
• Supports development and maintenance of data standards and documentation.
• Ensures data structures support reporting, payroll, and benefits administration.

Reporting & Workforce Analytics Support

• Develops and maintains standard and ad hoc reports using Workday reporting tools.
• Supports workforce reporting needs for HR leadership and operational departments.
• Assists in development of dashboards and workforce metrics.
• Extracts and analyzes data to support organizational initiatives.
• Provides guidance to HR users on report functionality and data interpretation.

HR Process & System Optimization

• Supports configuration and improvement of HR workflows and business processes within Workday.
• Identifies opportunities for system enhancements and process automation.
• Assists in implementation of new system features and functionality.
• Supports alignment between HR processes and system capabilities.

User Support & Training

• Provides day-to-day support to HR staff and system users.
• Assists users with navigation, transactions, and reporting tools.
• Develops job aids, documentation, and user guidance materials.
• Supports onboarding of HR staff to Workday processes.

Cross-Functional Coordination

• Collaborates with HR Administration teams supporting payroll, benefits, and employee relations processes.
• Coordinates with IT regarding system integrations, security access, and technical support.
• Works with Finance and other departments to support workforce data needs.
• Serves as liaison between HR users and system vendors.

Compliance, Security, & Audit Support

• Maintains confidentiality and security of workforce data within HR systems.
• Supports audit requests and compliance reporting requirements.
• Assists with system access reviews and security role management.
• Ensures system usage aligns with organizational data governance standards.

Core Competencies

HRIS and Workday Administration: Ability to administer HR technology systems, with specific expertise in Workday configuration and functionality.

• Maintains system configuration and business processes.
• Supports system updates and releases.
• Ensures system reliability and usability.
• Applies knowledge of Workday modules and features.

Data Management and Integrity: Ability to maintain accurate workforce data supporting organizational operations and reporting.

• Conducts systematic data audits and validation checks.
• Identifies and resolves data inconsistencies.
• Maintains structured data standards.
• Supports reliable reporting and downstream processes.

Analytical and Reporting Skills: Ability to develop and interpret workforce reports supporting HR and organizational decision-making.

• Develops reports and dashboards using system tools.
• Interprets workforce data and trends.
• Supports data-informed decisions.
• Communicates analytical findings clearly.

Technical Problem Solving: Ability to diagnose HRIS issues and coordinate effective solutions.

• Troubleshoots system and data issues.
• Identifies root causes of system errors.
• Coordinates with IT and vendors.
• Implements practical and timely solutions.

Process Improvement Orientation: Ability to improve HR processes through effective use of technology.

• Evaluates workflow efficiency.
• Recommends system enhancements.
• Supports automation of manual processes.
• Promotes continuous improvement.

Communication and User Support: Ability to support users and explain system functionality to non-technical audiences.

• Communicates clearly and effectively.
• Provides responsive user support.
• Develops documentation and job aids.
• Promotes user adoption of system tools.

Knowledge, Skills and Abilities

Knowledge of:

• Workday system functionality including business processes, security roles, and reporting tools.
• HR operational processes including payroll, benefits, and employee data management.
• Data management, validation, and reporting practices.
• System security and confidentiality standards for workforce data.

Skill in:

• Configuring and supporting HRIS systems, particularly Workday.
• Developing reports and analyzing workforce data.
• Troubleshooting system and data issues.
• Communicating technical information to non-technical users.
• Maintaining organized system documentation.

Ability to:

• Maintain accuracy and integrity in complex HR data systems.
• Support multiple HRIS functions simultaneously.
• Work collaboratively with HR, IT, and operational staff.
• Adapt to changes in HR technology platforms and system upgrades.
• Protect confidential workforce information.

Minimum Qualifications

• Bachelor’s degree in Information Systems, Human Resources, Business Administration, Data Analytics, or related field and two (2) to three (3) years of experience supporting HR systems, Workday administration, or business systems analysis; or an equivalent combination of education and experience.

Preferred Qualifications

• Experience administering Workday HRIS modules (Core HCM, Benefits, Payroll, or similar).
• Experience with HR reporting tools and dashboard development.
• Public-sector or large enterprise HRIS experience.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.