Job Description

HRIS Case Management Functional Manager - Porto (Híbrido - 2x office)

Our client is undergoing a major digital transformation and growth program, with Human Resources playing a central role. As part of this journey, a global HRIS landscape is being implemented across all countries and employees.

The HRIS Case Management Functional Manager will be responsible for designing, implementing, and optimizing Case Management processes within the global HRIS ecosystem, ensuring efficient and high-quality HR support operations.

Mission

Reporting to the HR Program Director, this role is responsible for leading the Case Management functional stream, ensuring alignment with the global HRIS model, and delivering efficient, scalable, and service-oriented solutions.

Key Responsibilities

• Define, develop, and manage the Case Management Core Model, ensuring alignment with the global project roadmap (build & run phases)
  
• Design and monitor KPIs and dashboards related to Case Management performance
  
• Identify risks, anticipate roadblocks, and proactively drive resolution
  
• Lead testing and validation campaigns for data and processes
  
• Collaborate with technical teams to define Case Management architecture and process flows
  
• Support Change/Business Readiness initiatives, including training and communication materials
  
• Act as Single Point of Contact (SPOC) for:
  • Business stakeholders (BPOs and local SMEs)
    
  • Technical integrator teams
    
  • L3 incidents related to time-related processes
    
• Contribute to the HRIS support model, including incident management and reporting
  
• Conduct benchmarking and market analysis on global and local best practices
  

Requirements

• 3 to 5 years of experience in HRIS projects, ideally in Payroll and/or Core HR in a global environment
  
• Experience in HRIS implementation projects (build and/or run), either in consulting or in-house
  
• Bachelor's or Master's degree in:
  
  • Information Technology
    
  • Human Resources
    
  • Business Administration
    
  • Finance or similar
    
• Project Management certification (e.g., PMP) is a plus
  
• Previous operational HR experience (e.g., Talent & Performance) is a plus
  

Key Skills

• Strong understanding of Case Management and HR support processes
  
• Solid knowledge of support organization models and KPI frameworks
  
• Ability to translate business needs into technical solutions
  
• Understanding of data security, access management, and GDPR in HR systems
  
• Solid project management skills
  
• Strong interpersonal and influencing skills in cross-functional environments
  
• Customer-oriented mindset with strong adaptability and flexibility
  
• Fluent in English
  
• Comfortable working in international and complex environments
  

Benefits

What's in it for you

• Opportunity to be part of a global HR transformation program
  
• Exposure to international stakeholders and projects
  
• Dynamic and collaborative work environment
  
• Career growth and development opportunities