Job Description

Key Responsibilities:

• Manage employee and labor relations concerns and cases.
• Provide guidance on disciplinary actions and HR policies.
• Handle investigations, grievances, and conflict resolution.
• Ensure compliance with labor laws and company policies.
• Partner with leaders to address workplace issues.
• Maintain accurate case documentation and reports.

Qualifications:

• Bachelor’s degree in HR, Psychology, Business, or related field.
• 3+ years of HR experience, preferably in Employee/Labor Relations.
• Strong knowledge of Philippine labor laws.
• Excellent communication, analytical, and conflict-resolution skills.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.